My car was towed or 'booted'. How do I get it back?
You may call the Los Gatos-Monte Sereno Police Department 24hrs a day, at 408-354-8600 (the non-emergency number). Please provide the police dispatcher with the license plate number of your vehicle, and the location from which you think it may have been towed. The dispatcher will check the status of your vehicle, and advise you if it was towed, and whether it was “stored,” or “impounded." In order to get a release for your towed or booted vehicle, you will need to pay a vehicle release fee. If your vehicle was towed, you will also need to pay fees incurred by the tow company. If your vehicle was booted, you will also need to pay all outstanding Town of Los Gatos parking citations. You will need to appear at 110 E. Main St., Los Gatos, CA 95030, for a vehicle release.

If your vehicle was “impounded,” this means that the police department has placed a hold on the vehicle, and it may not yet be available for release. The most common reason for a vehicle impound is that it was driven by a suspended or unlicensed driver. If this is the case, the vehicle will be held for a period of 30 days, and you must wait for this time to elapse before requesting a release. After the 30 day period has passed, the registered owner may come to the police department to obtain a release. A fee set by Town Council will be charged for release of a stored or impounded vehicle. The registered owner will be required to show a valid driver’s license and proof of current registration for the vehicle. Should the registered owner not have a valid license, a current and valid government issued picture I.D. and the presence of a licensed driver, will be required. If the registration fees have been paid at DMV but a smog is still needed to complete the registration, the registered owner will need to bring in a 'moving permit' issued by the Department of Motor Vehicles. Note, you may also be charged by the towing company for towing and storage fees they incurred before they will release the vehicle.

If your vehicle was “stored”, it is available for immediate release. The procedure for this release is the same as for an impounded vehicle, but without the waiting period.

If your vehicle was "booted", you will need to pay any and all outstanding parking citations as well as the vehicle release fee within 72 hours of the "Boot" being placed on your vehicle tire. If the fees haven't been paid within the 72 hours, your vehicle will then be towed as a "stored" vehicle. You will then have to pay any incurred towed vehicle fees in addition to the vehicle release fee and any parking citations.

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1. Where can I park in downtown Los Gatos?
2. Can I park my car on the street overnight?
3. I received a parking ticket. How soon do I have to pay?
4. Where do I go to pay?
5. How do I contest a parking citation?
6. What happens when I appeal a citation?
7. What if the parking citation is not dismissed? Do I have any other recourse?
8. How do I get a permit for a special event?
9. How do I apply for a residential or business permit?
10. Are there special parking permits for construction workers and contractors that are working in the downtown area?
11. What is the meaning of the different color curbs?
12. If a curb has no painted color is it okay to park here?
13. I sometimes see a curb that is painted gray. What does that mean?
14. I sometimes see a parking officer writing a citation on private property. Are they allowed to do that?
15. Who do I call to report a parking problem on my street?
16. Who do I call for an abandoned vehicle on my street?
17. My car was towed or 'booted'. How do I get it back?