FAQs • Los Gatos • CivicEngage

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Building

1. What are the current adopted codes being enforced by the Town?

The Current Codes, as amended and adopted by the Town of Los Gatos as of January 1, 2023, are the 2022 California Building Standards Code, California Code of Regulations Title 24, Parts 1-12 as listed below:

Part 1 California Administrative Code
Part 2 California Building Code, Volumes 1 & 2, including Appendices I, and J. (Local amendments)
Part 2.5 California Residential Code including Appendices AH, AK, AO, AQ, AX, and AZ. (Local amendments)
Part 3 California Electrical Code.
Part 4 California Mechanical Code.
Part 5 California Plumbing Code including Appendices A, B, D, G, I, K, and L only. (Local amendments)
Part 6 California Energy Code.
Part 8 California Historical Building Code including Appendix A.
Part 9 California Fire Code. (Local amendments)
Part 10 California Existing Building Code including 2018 International Existing Building Code Chapter 14, and Appendices A2, A3, A4, and A5.
Part 11 California Green Buildings Standards Code Chapters 1-8 only. (Local amendments)
Part 12 California Referenced Standard Code.
2022 International Property Maintenance Code.

Los Gatos Town Code

2. When are building permits required?: A Building Permit is mandatory when any erection, installation, extension, repair, or material alteration of a building takes place. For work exempt from permits, click here.

3. I would like to make a change to my approved Building plans, what is required?: If changes or modifications are desired to the approved design the Building Division must approve the modifications prior to alteration. Your design professional will need to submit revised plans to the Building Division for approval.

4. Do I need an Architect?

Unlicensed Persons* are limited to the design of:

• Single-family dwellings of wood frame construction not more than two stories and/or including basement in height.

• Multiple dwellings containing no more than four dwelling units of wood frame construction not more than two stories and basement in height. Not more than four dwelling units per lot.

• Garages or other structures appurtenant to dwellings, of wood frame construction not more than two stories and basement in height.

• Agricultural and ranch buildings of wood frame construction.*
• Nonstructural store fronts, interior alterations or additions, fixtures, cabinetwork, furniture, or other appliances or equipment including nonstructural work necessary to provide for their installation.

• Nonstructural alterations or additions to any building necessary to or attendant upon the installation of such storefronts, interior alterations or additions, fixtures, cabinetwork, furniture, appliances, or equipment.

• May not design any component that affects the safety of any building or its occupants, including but not limited to structural or seismic components.

* Unless the building official having jurisdiction deems that an undue risk to the public health, safety or welfare is involved
Structural Engineers * have no Limitations; may design any building of any type.

Applicable Statutes - 6731, 6736, 5537.1 of B & P Code

Civil Engineers * may design any building except hospitals or schools.

Applicable Statutes - 15013 of H & S Code 5537.5, 6731, 6735 of B & P Code

Architects * may design any type building except the structural portion of a hospital.

Applicable Statutes - 15048 of H & S Code, 5500.1, 6737 of B & P Code

5. What do I need to know before I hire a contractor?: The Contractors State License Board, CSLB, has information regarding what you need to know before you hire a contractor:
Contractors State License Board.

6. How can I check to see if my contractor has a license?: Go the Contractors State License Board web site and you can search for your contractor:
Contractors State License Board.

7. When does a person need a contractors license?: In California, anyone who contracts to perform work that is valued at $500 or more for materials and labor must hold a current, valid license from the Contractors State License Board in the specialty for which he or she is contracting.
Contractors State License Board

8. Where can I run my residential condensate drain? Can I discharge it to a landscape area?: In the Town of Los Gatos single family homes are allowed to run the condensate drain to a landscape area. The landscape area should be larger than six square feet. If in a hillside area, a minimum 12"diameter x 12" depth dry well is required.

9. Do I need a permit to replace my windows?: Yes.

10. Do I need a re-roofing permit?: Yes, all structures repairing or replacing 100 square feet or more of roofing material will need to obtain a permit.

11. Do I need a permit to build a deck?: If no part of the deck is higher than 30" above adjacent grade, a building permit is not required. However, zoning setbacks may be required. Call the Planning Division for zoning regulations. (408) 354-6874.

12. Do I need a permit to replace my fence?: Wood fences 6 feet or less in height do not require a building permit. A property line wall constructed of concrete masonry units (CMU), precast panels or stucco covered would require a permit. See Town of Los Gatos Code section 29.10.020. Los Gatos Town Code

13. Fences, Hedges and Walls

Generally: Fences, walls, gates, and hedges may not exceed three (3) feet in height when located within a required front or side yard abutting a street (as required by the zone), driveway view area, traffic view area, or corner sight triangle (as defined by Section 29.40.0310) unless an exception is granted by the Town Engineer and Community Development Director. Trees, hedges, and vegetation within a corner sight triangle shall meet the requirements of Section 26.10.065.

Outside of the Hillside Area: On residential zoned properties not located in the Hillside Area, fences, walls, gates, and hedges not exceeding six feet with one foot of lattice on top (seven feet high total) are allowed on or within all property lines.

In the Hillside Area: On residential zoned properties located in the Hillside Area:

Fences walls, gates, or hedges may not exceed six feet.
Fences located within 20 feet of a property line adjacent to a street shall be open view fencing as defined in Section 29.40.0310.
On properties one (1) acre or greater, perimeter fencing shall be a wildlife-friendly fence as defined in Section 29.40.0310.
Chainlink, welded wire, wire mesh, or similar material shall be coated with green, brown, or black vinyl or finish and shall be supported by a wood frame.
Buck and rail, double, and solid fences are prohibited.

For full details, including definitions, exceptions, and exemptions, please review Sections 29.40.030 through 29.40.0330. Additional guidance is provided in the Site Elements chapter of the Hillside Development Standards and Guidelines.

Los Gatos Town Code

14. Do I need a permit for my storage shed?: A one story detached accessory structure to be used for a tool or storage shed, playhouse or similar use with a floor area of 120 square feet or less and a maximum height of 15 feet does not required a building permit. Please contact the Planning Division for zoning regulations. Electrical or plumbing work within detached accessory structures will require permits.

15. When and where do I need to install an ARC Fault Breaker?: ARC fault protection is required for all 15 and 20 amp receptacles in all sleeping rooms for new construction. If an entirely new bedroom is added to existing home, ARC fault protected will be required. Expansion of an existing bedroom would not require ARC fault protection.

16. Do I need to bond my gas line when I replace my electrical service and where?: Yes, typically you can use a #4 bare copper wire to jump from water line to gas at the water heater.

17. Do I need to install a backwater valve? What is a backwater valve?: Damage and inconvenience due to a sewage backup can be prevented or significantly reduced with the installation of a backwater valve. If a structure has a plumbing fixture below the public sewer system, a backwater valve can help stop sewage from backing into your business or home when the public system has a blockage. A properly installed backwater valve works on a one-way system; sewage can flow out, but not back in, therefore preventing damage to your property.
Not all homes or commercial buildings need a backflow valve. New structures, new installation or alterations of plumbing fixtures require the installation of a backwater valve if the lowest finished floor elevation is less than one foot above the uphill manhole cover of the public sewer system. Existing homes or commercial buildings located in older parts of Los Gatos may have been constructed or had plumbing repairs completed before the requirement of a backwater valve and may need backflow protection. Los Gatos Town Code section 22.20.055(b) provides the Town of Los Gatos is not liable for damage resulting from sewer overflow where the property owner or other person has failed to install and maintain a backflow valve.
The Town suggests that while you are working on your plumbing system you have your plumber or West Valley Sanitation District investigate your property to see if a backwater valve is necessary to protect your property. Although the cost can vary, the one-time cost may save your personal property and help eliminate potential unnecessary hardships. Backwater Valve Handout

18. When do I need energy calculations?: New residential and habitable additions to existing residences and new commercial and commercial tenant improvements require energy calculations. The residential and commercial manuals are available on the California Energy Commission's web site: California Energy Commission.

19. Does someone need to be present for my inspection?: Yes. The contractor or other adult with knowledge of the project must be onsite during inspection.

20. How do I schedule a Building Inspection?: Please refer to the following Inspection Request Information web page here.

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Community Development - General

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1. What is the Community Development Department, where are you located and what are your hours?: The Community Development Department includes the Planning Division, Building Division, and Code Compliance Division. We are located at 110 E. Main Street on the corner of Fiesta Way and E. Main Street in Downtown Los Gatos.
Public drop-in counter hours are Monday - Friday, 8 AM - 1 PM. Planners may be available by appointment during non-counter hours by calling (408) 354-6874.
Map & Directions to Town Civic Center

2. Where can I find information about the 2020 General Plan Update?: The Los Gatos Town Council adopted the 2020 General Plan on September 20, 2010. To view the 2020 General Plan document, please click 2020 General Plan.

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Engineering Services FAQs

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1. What is an encroachment permit?: Encroachment permits are required from property owners and utility companies who conduct work in the public right-of-way. Visit the Town's Encroachment Permit webpage for more information.

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General FAQ

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1. Can I make an appointment with the Mayor or a Council Member?: Yes. You can make an appointment with the Mayor or a Council Member by emailing your request to Town Hall at Council@LosGatosCA.gov You may also call (408) 354-6801 to schedule an appointment. Town Council

2. When are Council meetings held?: Council meeting are held on the 1st and 3rd Tuesdays (except Holidays) at 7:00 p.m. in the Town Council Chambers, located at 110 E. Main Street
Public Guide to Town Council Meetings

3. Are Council staff reports available on-line?: Yes. Agendas, staff reports, minutes, and videos of the Council meetings are available online. Visit our Live and Archived Media page for more information. Public Guide to Town Council Meetings

4. How do I give input regarding a Town Council agenda item?: Members of the public may submit written input or materials for scheduled Council items to Town Hall or via email to Council@LosGatosCA.gov. Materials must be received no later than 11:00 a.m. the day of the Council meeting in order to be distributed to Council and included in discussion.
For matters that are not on the Town Council agenda, input may be given at a Town Council meeting during 'Verbal Communications'. Up to three minutes may be allotted to each speaker. Public Guide to Town Council Meetings

5. Do you have a Resident Outreach Program?: Yes. The Los Gatos/Monte Sereno Police Department has launched an innovative outreach program to welcome new residents. Launched in May 2008, uniformed police volunteers from the Volunteers in Policing Program personally welcome new residents. Residents receive packets of useful community information, including letters from the Town Manager and Chief of Police, an overview of Town services, emergency preparedness and home safety information and information from local businesses. Children receive Town pins, stickers, and police badges. The Town of Los Gatos and Police Department are offering this new service to further its goal of "knowing everyone in the community," a worthwhile endeavor which has already demonstrated its value to the community. For more information, contact the Personnel and Community Services Division at (408) 354-6853.
Resident Services

6. Where can I get a list of upcoming community-wide events?: The Chamber of Commerce has an event calendar that lists upcoming community-wide events.
Chamber of Commerce Website

7. Where is the Los Gatos Chamber of Commerce?: The Los Gatos Chamber of Commerce is located at 10 Station Way.
Telephone: (408) 354-9300
Email: info@losgatoschamber.com Los Gatos Chamber of Commerce

8. Does the Town offer recreation classes?: No, the Town does not provide recreation services. The Los Gatos-Saratoga Community Education and Recreation Department provides a variety of recreation programs. For more information, call (408) 354-8700. LG-Saratoga Community Education and Recreation

9. Where can I get information on the Town's budget?: The Town has an online copy of the current year budget. Click on the link to view current operating and capital budgets. Operating and Captial Budgets

10. Where can I find information on Town events?: There are several community event held in Town each year. Some events are sponsored by the Town, while others are coordinated by outside organizations. While not an all-inclusive list, the following link reflects popular Town and community activities and events.
Town and Community Events

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General PPW FAQs

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1. Where can I get sandbags?: During the winter months, unfilled sandbags and sand are available for Los Gatos residents at the Balzer Field parking lot, located off Miles Avenue just past the Los Gatos Creek Trail. There is a 10 sandbag limit, and you will need to fill them yourself. For more information, call (408) 399-5770 Monday-Friday between 8:00 a.m.-4:00 p.m. or (408) 354-8600 after hours. For Santa Clara Valley Water District Flood safety tips and to find other sandbag locations, visit the website below.
More...

2. When is a tree removal and/or pruning permit necessary?: Permits are required by Town Code for many tree removals as well as for some tree pruning. For detailed information on when a permit is required, please see the Tree Removal and Pruning Permit FAQs by clicking here

3. How do I report a street, sidewalk or curb needing repair?: For street and sidewalks that are in the public right-of-way, residents are encouraged to report items needing repair. Please provide the location, including cross street(s) and address, of the street-related item needing repair. Staff will review your request. Please call (408) 399-5770 or e-mail information to: ppw@losgatosca.gov

4. How can I learn more about mosquitos or the West Nile virus?: The Santa Clara County Vector Control District oversees vector health issues. Vectors can be a mosquito, a rat, a flea, a tick, or any animal or insect that can transmit disease or cause harm to humans. For more information call (408) 918.4770 or (800) 675.1155 click here

5. How do I report a street light outage?: Some streetlights in Los Gatos are maintained by the Town, while others are the property of Pacific Gas and Electric (PG&E). As a rule of thumb, the streetlights on metal poles are maintained by the Town while the PG&E lights are those on wooden poles. For more information about reporting a street light outage click here

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Green Bike Lanes FAQs

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1. Are cars allowed to drive on or over green bike lanes?: The Green Bike Lanes in Los Gatos are intended to provide notice to drivers and bicyclists of areas where the two may come in conflict. The white traffic paint bordering the bike lane is the enforceable traffic marking. When the white line is solid, cars may not cross, except to enter a driveway. When it is dashed, cars may enter or cross the bike lane when safe to do so.

2. What do the dashed green lanes mean?: The dashed green lanes are areas where cars are and bikes are intended to cross paths. Typically this occurs where the bike lane goes straight and there is a dedicated right turn or dedicated merge lane for vehicles. The green bike lanes are intended to draw the attention of both cyclists and drivers to the potential conflict area.

3. What are green bike lanes made out of?: The Town is piloting multiple materials. These include-
1. Thermoplastic panels. These are often used in traffic markings in high travel areas. The panels are heat applied to the asphalt.
2. Liquid thermoplastic. This product is applied as a liquid and solidifies to resemble the panels.
3. Two-part epoxy. This product is spread with a squeegee and roller. A chemical reaction causes the material to harden.
4. Glass Beads. This product is a resin similar to method three with green glass beads applied to the top. The glass provides reflectivity, color, and texture.

4. Why not just use green paint?: A painted surface would be slippery and is not an accepted surface for travel lanes. Additionally, paint is not as durable as other surfaces, creating a life cycle cost exceeding that of other products. Town staff will evaluate the bike lane materials for durability as well as functionality and cost.

5. Why green? And why so bright?: Green is the accepted standard color for bicycle lanes because it provides for minimal confusion with other colors. For example, red means no parking and blue signifies accessible parking. The bright green color aligns with the point of the lanes, namely to call out the potential for cars and bikes to be operating in the same area.

6. Why aren’t the green bike lanes continuous from block to block?: There are differing opinions on installing continuous bike lanes. One side says the continuity creates an ongoing awareness for drivers that there are bike lanes. The other side says that the sudden appearance of green bike lanes where conflict is more likely serves to heighten awareness at that point and that continuous lanes dull that awareness. Due to cost sensitivity in the pilot, the Town opted to try the bike lanes in strategic locations.

7. How do I make a right turn in a car when there is a green bike lane?: Once the white line that accompanies the green bike lane becomes dashed, using your turn signal, identify your intent. When safe to do so, move over towards the curb on top of the green bike lane. This will alert bicyclists to your intent and keep them from passing on the right. Bicyclists should queue in line with vehicles. If a bicyclist is stopped and intends to go straight at the intersection, the vehicle should wait a safe distance behind the bicyclist.

8. How do I get green bike lanes in other locations?: The Town will evaluate the pilot project for effectiveness, public reaction, and maintainability and report this information to the Town Council. Following the initial pilot program, additional green bike lanes may be installed. You can email requests to: ppw@losgatosca.gov

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Library

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1. What are the library's hours?

Monday - Sunday: 10am - 6pm

2. How do I contact the library?

Phone: (408) 354-6891

E-Mail: library@losgatosca.gov

Chat With Us Live! (open hours only)

3. Where is the library?

4. On what days is the library closed?

Holidays & Other Library Closures 2023

New Year’s Day, January 1st- 3rd
Martin Luther King, Jr. Day, January 16th
Presidents Day, February 20th
Memorial Day, May 29th
Juneteenth Day, June 19th
Independence Day, July 4th
Building Maintenance, August 16th
Labor Day, September 4th
Thanksgiving, November 23rd & 24th
Winter Holiday, December 22nd through December 25th
New Years, December 29th through January 1st

5. How do I get a library card?

Adultscan obtain a Los Gatos library card with
- a government issued I.D. and
- proof of a current California address (if different from I.D.)
Students ages 13-18 can obtain a library card with a valid student I.D.
Children 13 and under can obtain a card without any identification, so long as a legal guardian is present and can verify contact information.

6. Can I use my school ID as a library card?: K-12 students are able to use their student IDs as a library card. Please see our Student Success Initiative page for more information.

7. What library programs and events are coming up?

Our full listing of upcoming events can be found on our homepage.

For more information about recurring events, check our Adult Programs or Children's Programs pages.

You can also subscribe to our monthly newsletter to be alerted when new events are announced.

8. How long can I keep library books/movies?

Standard Loan Period --- 3 weeks
Feature DVDs --- 3 week
Children’s DVDs --- 3 week

All items will auto-renew twice if no hold exist on the item. We no longer charge for late fees.

You can check your due dates by logging into Your Account.

9. How do I renew library materials?

Items renew automatically on their due date as long as nobody has placed a hold on them.
Items will renew twice automatically before they need to be returned.
You will receive e-mail reminders and notifications about renewal status and due dates.
You can check your current due dates and renewal status by logging into Your Account.

10. What are the fines for late library items?

As of July 2020, the Los Gatos Library is fines free. We are no longer charging daily fines for overdue materials. Fees will still apply for lost or damaged materials.

11. What if I lose or damage a library item?

We have a new policy for lost or damaged items. Please visit us at the circulation desk to inquire about the process.

Thank You!

12. Can I still borrow library materials if I have unpaid fines?: Your borrowing privileges will be suspended if you owe more than $100.00 and restored when your balance is brought below $100.00.

13. Does the library accept donations?: Yes, we are only accepting donations Tuesdays and Thursdays from 1-3PM (100 Book limit/ per visit) by the Friends of Los Gatos Public Library.

14. How do I use library e-books/e-resources?: You can find detailed written and video instructions for most of our e-books and e-resources at our Los Gatos Library Academy. You can also contact us during our open hours for more specific assistance.

15. What is my library PIN?: Unless you requested otherwise, your PIN is the last 4 digits of your phone number.

16. Can I request an item that the library doesn’t have?: You can request that we purchase the item by logging into your account and filling out an online Suggestion for Purchase or calling at (408) 354-6890 Monday-Friday 10AM-6PM.

17. How do I place a hold on a library item?: You can place a hold using our online catalog. We'll send you an e-mail when it's ready. You'll find it on the shelves just past the circulation desk and new releases. In order to pick up a hold from the library you must use the same library card that was used to placed the hold.

18. How much does printing/scanning at the library cost?

Currently we only offering wireless printing at no cost. (updated 2/2021)

Printing in black & white costs 15 cents per side
Printing in color costs 25 cents per side
Scanning is free, but please be sure to bring a USB drive

19. Does the library have wireless printing?: Yes. Visit https://www.losgatosca.gov/2678/Wireless-Printing for more information.

20. How do I apply to be a library volunteer?: Currently we are not accepting applications for new volunteers. You can learn more about our volunteer opportunities and process on our Volunteering page.

21. My library card was lost or stolen. What do I do?: Let us know right away! Call us at (408) 354-6891 or stop in ASAP. Please be aware that you are responsible for any charges made to your account until it has been reported as missing.

22. How many library items can I check out?

Items checked out at one time -- 99 per card
DVDs -- 25 per card

23. Does the library have a meeting room I can reserve?: Yes, we do. We have 2 rooms available for 90-minutes a day at no cost, reservations are made online.

24. Where can I park?

During the weekdays M-F until 5PM both the Civic Center Lot and Library Lot (east side of the library building) are available for 90 minute increments. Street parking in the Olive Zones is also available for 90 minute increments.
Re-parking is allowed only from the civic center lot or library lot to the Olive Zone street parking. Or from the Olive Zone to one of the lots. Re-parking in the same zone or lot is not permitted and your vehicle could be cited.
During the weekend and designated holidays both parking lots and street parking are open for unrestricted use unless otherwise signed.

25. How can I view my library checkout history?: To protect your privacy, we do not normally track the materials you have checked out. If you would prefer to maintain a checkout history, you can enable it by logging into your account, selecting "your privacy", and changing your privacy rules.

26. What are the expected behaviors in the library?: A full list of the Library Rules of Conduct can be found on our Standard Operating Procedures page.

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North 40 Specific Plan Facts

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1. What is a Specific Plan?

Under California State law, each governing body (City/Town Council or Board of Supervisors) of a local government in California is required to adopt a comprehensive, long-term general plan for the physical development of the municipality. A municipality may prepare and adopt a Specific Plan to help implement the municipality’s General Plan for a particular geographic subarea of the community. A Specific Plan is incorporated into the General Plan and provides more detailed land use information and establishes the primary means of development guidance within the project area than occurs in the community’s General Plan. By law, Specific Plans must include, among other items:

• Explanation of the relationship to and consistency with the General Plan;
• Location and distribution of land uses, including the amount of each type and the development densities and intensities;
• Development standards and guidelines for each land use;
• Transportation circulation, other infrastructure, and public facilities to support the planned level of development; and
• Implementation strategies, including financing of infrastructure.

Once a Specific Plan is adopted, development applications for the area are reviewed by the municipality for consistency with the Specific Plan as well as other applicable governing land use documents in the community.

2. What is the history of and public involvement for the Specific Plan process?

A draft Specific Plan for the North 40 Area was prepared in 1999, but was not adopted. In 2010, the Town Council adopted the 2020 General Plan. The 2020 General Plan required the preparation of a Specific Plan for the North 40 Area and included goals, policies, general guidelines, and implementation strategies to inform the preparation of the Specific Plan.

The North 40 Specific Plan Advisory Committee (N40 AC) was established by the Town Council on March 7, 2011. The goal of the N40 AC was to serve as an Advisory Committee to the Town Council and the Planning Commission through coordination with staff and interaction with the community. The N40 AC consisted of nine members from the General Plan Committee, and up to six members of the community from the General Plan Update Advisory Committee. The N40 AC began meeting in March of 2011 and concluded their work on October 15, 2013. All meetings were open to the public and community members provided input at the meetings and in writing. The N40 AC considered all public comments in its deliberations. The N40 AC meeting minutes and reports are available here.

An Environmental Impact report (EIR) for the Draft Specific Plan was prepared and circulated for public comment in early 2014. The document received 35 comments. The Planning Commission considered the Draft Specific Plan and EIR at two meetings in July and August of 2014 at which 25 people provided public testimony. The Commission also considered all written public comments as documented in the reports available on the North 40 website. The Planning Commission deliberated on all of the information and public comments, and forwarded its recommendations to the Town Council for the Council’s consideration which occurred on August 13, 2014.

The Town Council considered the Draft Specific Plan and EIR on eight occasions between September 2014 and June 2015. During these proceedings, the public had multiple opportunities to submit written comments and provide verbal testimony as documented on the North 40 website, Council videos, and written reports and summaries. The Final EIR was certified on January 5, 2015 and the North 40 Specific Plan was adopted on June 17, 2015, incorporating the modifications approved by the Council based on its deliberations, consideration of public testimony, Planning Commission recommendations, and all other information contained in the record.

3. What is the overall vision for the North 40 area?

Based on the work of the North 40 Advisory Committee (N40 AC), Planning Commission, and Town Council, the adopted North 40 Specific Plan contains a Vision and Guiding Principles that provide overarching guidance for development of the North 40 Specific Plan area, as follows:

Vision

The North 40 reflects the special nature of our hometown. It celebrates our history, agricultural heritage, hillside views, and small town character. The North 40 is seamlessly woven into the fabric of our community, complementing other Los Gatos residential and business neighborhoods. It is respectful of precious community resources and offers unique attributes that enrich the quality of life of all of our residents.

Guiding Principles to Achieve this Vision

• The North 40 will look and feel like Los Gatos.
• The North 40 will embrace hillside views, trees, and open space.
• The North 40 will address the Town’s residential and/or commercial unmet needs.
• The North 40 will minimize or mitigate impacts on town infrastructure, schools, and other community services.

4. What is the amount of development allowed under the North 40 Specific Plan?

The approval of the North 40 Specific Plan amended the zoning of the property to the tailored designation of North 40 Specific Plan. The Specific Plan provides a maximum allowable development capacity for the entire Specific Plan area of 270 residential units and 501,000 square feet of commercial uses (additional details are provided on pages 2-6 thru 2-10 of the Specific Plan). The Specific Plan also requires 30% open space, design elements to reflect the orchard heritage of the properties, new bicycle and pedestrian paths as well as roads to serve the development, and improvements to nearby streets (e.g., Lark Avenue and Los Gatos Boulevard) to accommodate increased traffic.

The Council reduced the development amount from the recommended quantities by the North 40 Advisory Committee (364 housing units and 580,000 square feet of non-residential development). The Planning Commission and Town Council meeting minutes and reports are available here.

5. Where can I find a copy of the adopted Specific Plan?: Click here to locate a copy of the adopted Specific Plan

6. Where can I find the certified Environmental Impact Report for the Specific Plan?

Click here for the Draft EIR.

Click here for the Draft EIR Appendices.

Click here for the Final EIR.

7. What mitigation measures were required by Environmental Impact Report for the Specific Plan?: The Mitigation Monitoring and Reporting Program specifies the required mitigation measures that were included in the EIR for the specific Plan. Mitigation measures are required for aesthetics, air quality, biology, cultural resources, hazards and hazardous materials, hydrology and water quality, noise, transportation and traffic, and utilities. These can be found here.

8. Where can I find the Traffic Impact Analysis (TIA) for the Specific Plan?: Click here to find the TIA.

9. What existing and proposed projects were included in the cumulative traffic analysis within the TIA?

Future (pending and approved) development projects included in the Cumulative TIA within the Specific Plan EIR were:

• Albright-Los Gatos Business Park
• Sutter Health-Palo Alto Medical (15400 Los Gatos Boulevard)
• Stanford Cancer Center (Corner of Los Gatos Boulevard and Samaritan Drive-San Jose)
• CVS (15650 Los Gatos Boulevard)
• Swanson Ford Mixed Use Development (Corner of Los Gatos Boulevard and Blossom Hill Road)
• Dell Avenue Area Plan (Campbell)
• Additional smaller pending or recently approved projects were also included

The TIA analyzed the cumulative traffic impacts associated with the North 40 in the context of these pending or ongoing development applications. The TIA includes any mitigation measures that are proposed or required as a result of these projects and analyzed the required mitigation measures associated with the North 40 Specific Plan to reduce potential traffic impacts to a less than significant level pursuant to State law regarding environmental analysis, the California Environmental Quality Act (CEQA).

10. Can the Specific Plan be amended to reduce the density?: In order to comply with the Town’s certified Housing Element, the North 40 must include 13.5 acres of residential development at 20 units/acre. Reducing the density to less than 20 units/acre or reducing the number of acres to less than 13.5 would conflict with the Town’s Housing Element and would require the Town to rezone other properties in Town at 20 units/acre.

11. Does the Town need to have a Certified Housing Element?

Yes, all California municipalities are required by Article 10.6 of the Government Code (Sections 65580-65590) to adopt housing elements as part of their general plans. Housing element law, enacted in 1969, mandates that local governments adequately plan to meet the existing and projected regional housing needs of all economic segments of the community.

The housing element law is the State’s primary market-based strategy to increase housing supply, affordability, and choice. The law recognizes that in order for the private sector to adequately address housing needs and demand, local governments must adopt land use plans and regulatory schemes that provide opportunities for, and do not unduly constrain, housing development. By law, every jurisdiction must plan for its fair share of new housing for all income segments of the community.

The housing element process begins with the California Department of Housing and Community Development (HCD) and Department of Finance (DOF) identifying the total housing need for the San Francisco Bay Area for an eight-year period. The Association of Bay Area Governments (ABAG) then distributes this need to local governments based on a methodology developed by representatives of the nine County Bay region and adopted by the ABAG Executive Board.. The methodology considered existing local General Plans, projected job growth, transit locations, and other factors. As a result, housing policy in the State rests largely upon the effective implementation of local general plans and, in particular, local housing elements. Housing element law also requires the HCD to review local housing elements for compliance with State law and to report its written findings to the local government.

Los Gatos was required to plan for 619 housing units per State law.

12. Where does the Housing Element plan these new housing units to be located in Los Gatos?: The Town Council appointed the General Plan Committee (consisting of Planning Commissioners, Town Council members, and appointed community representatives) and additional community representatives to a Housing Element Advisory Board (HEAB). All of its meetings were open to the public with opportunities for verbal and written testimony. The HEAB considered multiple locations for the new housing as well as significant technical issues. After considering public input and a variety of issues, the HEAB recommended that one of the sites for new housing should be the North 40.
The Planning Commission conducted its required public hearings on the draft Housing Element and also made its recommendations. The Town Council considered both sets of recommendations as well as additional public testimony when it made the final decision to adopt the housing element. The Council’s final decision on planned locations for new housing included the North 40. All of the deliberations and materials regarding the Housing Element can be found here.

13. Where can I find the Town’s Housing Element?

Housing Element: Click here.

Technical Appendices: Click here.

The meeting minutes and reports for the Housing Element Advisory Board (HEAB) can be found on the Town website: Click here.

14. What is the connection between the Housing Element and the Specific Plan?: The Town’s Housing Element required adoption of the North 40 Specific Plan with certain development assumptions in order to meet projected housing needs. The Housing Element (Action HOU 1.7) required the Town to rezone 13.5 acres within the North 40 Specific Plan Area to comply with a minimum density of 20 units per acre within three years of the Housing Element adoption and established by-right development for these units. The Housing Element was adopted by the Town Council in May 2015; adoption of the North 40 Specific Plan implemented the required zone change in June 2015.

15. Is the North 40 an Affordable Housing Overlay Zone (AHOZ)?: No, the North 40 Specific Plan Area was not designated as an AHOZ site within the Housing Element. The North 40 Specific Plan provided development standards and guidelines for both the commercial/mixed use and the residential development within the Specific Plan Area.

16. Is the Specific Plan consistent with the Town’s General Plan?: Yes, by State law the Specific Plan must be consistent with the General Plan. The Specific Plan provides more detailed design, development, and policy requirements than the General Plan. The Specific Plan implements the General Plan by providing more particular direction tailored to the North 40 Area.

17. What is by-right development?

The housing element must include a detailed land inventory and analysis including a site specific inventory listing properties, zoning and general plan designation, size, and existing uses to accommodate the jurisdiction’s share of the regional housing needs.

In response to the Town’s draft housing element, the HCD determined that the Town did not demonstrate adequate sites, appropriately zoned to meet the jurisdictions share of the regional housing needs. In order to obtain certification of the Town’s housing element from HCD, the Town had to designate sites including providing zoning that allows owner-occupied and rental multi-family uses “by-right” with minimum densities and development standards.

The phrase "use by right” shall mean the local government's review of the owner occupied or multifamily residential use may not require a conditional use permit, planned unit development permit, or other discretionary local government review or approval that would constitute a “project” for purposes of Division 13 (commencing with Section 21000) of the Public Resources Code [CEQA]. Any subdivision of the sites shall be subject to all laws, including, but not limited to, the local government ordinance implementing the Subdivision Map Act. A local ordinance may provide that “use by right” does not exempt the use from design review. However, that design review shall not constitute a “project” for purposes of [CEQA]. Use by right for all rental multifamily residential housing shall be provided in accordance with subdivision (f) of Section 65589.5.25. The concept is to require the community to identify sites that are available for development with affordable housing without any discretionary review, 25 §65589.5(f) permits a local agency to require developments to comply with development standards consistent with meeting the quantified objectives and to impose fees to provide services and facilities.

18. Did the North 40 Specific Plan consider the existing traffic issues and anticipate additional traffic?: Yes. The North 40 Specific Plan and EIR anticipated additional traffic as a result of development within the Specific Plan Area and required mitigation measures to appropriately reduce these impacts. The delays at all 31 studied intersections, along with impacts of the proposed project with and without the required mitigation measures are provided in the TIA

19. What traffic mitigation measures are required by the Specific Plan?

As required by the EIR, the Specific Plan requires roadway and intersection improvements to be completed within each phase of the Specific Plan implementation. Specific traffic mitigations can be found in the Draft Environmental Impact Report here and includes:

• Widening of Lark Avenue to accommodate additional traffic lanes, and
• Modifications to Los Gatos Boulevard within the existing right-of-way, both south and north of Lark Avenue.

Additionally, the Specific Plan required that each phase of proposed development provide a traffic analysis to determine that the traffic and impacts studied within the EIR are not intensified with a proposed project within the Plan Area.

20. Phasing: Why does the Specific Plan allow it and what does it mean?: The North 40 Specific Plan Area, when adopted, included 38 parcels and even more property owners. Given the size and complexity of the ownership, it is highly unusual that all 40 plus acres could be developed in one phase. This is because of existing businesses and residents, the need to build new infrastructure on the property, and other considerations. Phasing recognizes the property rights of existing land owners within the Plan Area and allows each development to adjust to current needs and improved design standards.

21. What role does the Specific Plan play in future development applications?: The Specific Plan provides specific parameters for all new development proposals within the Plan Area. All development applications are required to comply with the standards, guidelines, and requirements of the Specific Plan. Current and future property owners are held to the same standards.

22. Why isn’t a school included in the North 40?: The North 40 Specific Plan included both private and public schools as permitted uses within the North 40 Specific Plan Area. Public schools are regulated by the State as to proximity to certain uses such as freeways and gas stations. Additionally, the Leroy F. Greene School Facilities Act of 1998, or Senate Bill 50 (SB 50), restricts the ability of local agencies, such as the Town of Los Gatos, to deny land use approvals on the basis that public school facilities are inadequate. SB 50 authorizes school districts to levy developer fees to finance the construction or reconstruction of school facilities to address local school facility needs resulting from new development. SB 50 establishes the base amount of allowable developer fees for school impacts. In January 2016, the State Allocation Board (SAB) increased Level 1 Fees to $0.56 per square foot of enclosed and covered space in any commercial or industrial development, and $3.48 per square foot for residential development (SAB, 2010). Public school districts can, however, impose higher fees than those established by the SAB, provided they meet the conditions outlined in the act.

Developers and School Boards can voluntarily consider additional arrangements. For the southern portion of the North 40 Area, the Los Gatos Union School District Board entered into an agreement with the prospective developers regarding school issues. It can be viewed here.

23. Why is there no school being planned for the development?: See FAQ #22.

24. Could Los Gatos voters consider a special vote to buy the North Forty property for the town and make it an orchard/park? Get commercial sponsors to help.

The right of the government to obtain private land for public purposes is known as eminent domain, and this right derives from federal and state constitutions and related laws. The power of eminent domain allows the government to take private land for public purposes only if the government provides fair compensation to the property owner.

The process through which the government acquires private property for public benefit is known as condemnation. Most condemnation proceedings turn on the value of the property at issue. How much a piece of property (or an interest in property) is worth depends on many factors. The zoning of the property and the value of surrounding properties provide useful guidance for the calculation. The many unique characteristics of a property often result in a different estimation of value between the property owner and the government. In addition to an appraiser and an attorney, each side may have additional experts, such as engineers and architects. Factors that are considered in property valuation include: its size, how it is zoned, what kinds of buildings and roads are on it, what it's currently being used for, what it could be used for, how accessible it is, what other businesses or land uses are adjacent or nearby, and whether there are tenants or other leaseholders involved.

Given the value of the North 40 with the adopted Specific Plan and zoning, it is unlikely that the Town would have the resources to purchase the land for fair market value under these processes even with corporate donations and other tax revenue.

25. What is the minimum amount of notice provided in no-fault evictions? Is there relocation assistance for tenants specifically for the elderly or those with disabilities?: The Town of Los Gatos does not regulate no-fault eviction or relocation assistance. Under state law, eviction notice requirements are governed by the agreement between the landlord and tenant and there are relocation assistance laws that may or may not apply depending on each individual circumstance. The Town does work to improve and preserve the supply and quality of existing rental and ownership housing opportunities that are available for residents and employees of local businesses. When new developments are approved by the Town, the Below Market Price (BMP) Housing Ordinance adopted in 1979 requires developers to offer a minimum percentage of the units so they are affordable to lower and median income households. Hello Housing (www.hellohousing.org) is the administrator of the Town's Below Market Price (BMP) Housing Program.

26. Now that there is a Specific Plan, can we back out of what is in the Specific Plan and try to preserve the area? Or is it too late?: See FAQ # 17 and response #24 above

27. Table 2-2 specifies a "Maximum" 400,000 square feet of commercial. Does that mean the Council can approve less than 400,000 square feet? Can the Town approve any amount it wants?: Yes, the Town can approve less than 400,000 square feet of commercial uses, consistent with the Specific Plan. All development applications are evaluated based on their conformance with the Specific Plan as well as other factors.

28. Table 2-1 requires a Conditional Use Permit (CUP) for a Yoga Studio but not for a restaurant with a bar. What is the reasoning behind this need for a CUP?: The CUP requirement in Table 2-1 is for a health club, and an individual Yoga Studio would not be considered a health club. For purposes of Town zoning, a Yoga Studio is considered Instruction/Classes and would require a CUP anywhere in the Town, including the North 40 Specific Plan Area.

Under the Town Code outside of the Specific Plan area, all uses involving the service of alcohol require a CUP. Because the Specific Plan establishes zoning rules specific for the North 40 area, restaurants offering alcoholic beverage service do not require a CUP. In contrast, under the Specific Plan, a standalone bar requires a CUP.

29. Does the Specific Plan prevent a developer from leasing all 400,000 square feet to restaurants? Is there any limitation on the amount of restaurants at all?: The Specific Plan does not contain a maximum amount of restaurant space; however, a proposed development needs to demonstrate its consistency with the Specific Plan to address unmet needs of the Town and create a vibrant neighborhood in the northern portion of Los Gatos. One type of commercial use for all 400,000 square feet (e.g., all restaurants) would not be consistent with Policy LU3 that states “for a mix and size of uses to promote the creation of a lively, walkable neighborhood” and Policy LU11 that states “proposed uses should complement the existing balance and diversity of businesses located along Los Gatos Boulevard and in Downtown Los Gatos.”

30. Can the Town Council repeal the North 40 Specific Plan? Can the Council repeal it when an application to develop has already been submitted?: The Planning Commission and Town Council would need to hold noticed public hearings with the express purpose of repealing the Specific Plan. To maintain an adequate Housing Element under State law, at those same hearings, the Town would need to identify and zone replacement site(s) for the 270 units that would be removed by such repeal.

The Town Council can repeal or amend the North 40 Specific Plan. Chapter 6.5 in the Specific Plan specifically addresses the process for amendments. Any application that has been deem complete under the permitting streamlining act or subdivision map act would not be subject to the repeal or amendments that were made by Council.

31. Are there any contingencies related to the sale of the Yuki Farm Property and the surrounding properties that could impact the outcome of the North 40 development?: The Town is not a party to the sale of property and cannot comment on any contingencies between private parties. Implementation of the Specific Plan is not dependent on a specific applicant. The Town evaluates applications based on their own merits and the requirements of the Town’s governing land use documents (i.e., General Plan, Specific Plan, Zoning, etc.).

32. In the development of the General Plan for Los Gatos Boulevard, residents always requested land be set aside for open space and community recreation. Was this considered in the Specific Plan Process?: The Specific Plan requires a minimum of 30% open space within each application for development. This is greater than the current requirement for commercial or multi-family developments in Town at this time. Town Code does not currently contain a requirement for a minimum amount of Open Space for commercial developments.

33. How many additional police and other Town personnel will be required and how will this impact the Town’s yearly budget? Will there be a need for additional taxes and/or fees to pay for this?: The EIR analyzed the impact on public services. Please see FAQ #6.

34. How did the recently built homes along Guadalupe Mines Road come to be included in the Los Gatos School District?: School District boundaries typically do not follow Town boundaries. The properties along Guadalupe Mines Road are in the City of San Jose and within the Los Gatos Union School District. The District’s boundaries were determined prior to the development of the homes.

35. Can the Town push back against the State and the Association of Bay Area Governments (ABAG) requirements for new housing?: See FAQ #’s 11, 19 and 22

36. Is the private agreement between the developer and the Los Gatos Union School District legal? Specifically, what do the other school districts involved want and/or need?: See FAQ #22

37. Why is there only one Planner for this enormous project? And if only one is deemed enough, why is it not the Planning Manager?: The Town typically has one Planner assigned to each application that is submitted. The Planner works collaboratively with other Town Departments and outside agencies in the evaluation of the application. In addition, the Planning Manager and/or the Community Development Director provide supervision, guidance, and other technical support in the evaluation of all Planning applications. The project Planner does not work in isolation.

38. Why and how was Grosvenor USA Limited allowed to be so embedded in the preparation of the Specific Plan?: The Town entered into an Agreement with Grosvenor with the purpose of Grosvenor funding the public planning process for the preparation of the Specific Plan and related documents. With this funding, the Town led all of the Advisory Committee meetings, managed the consultant teams that wrote the Specific Plan and EIR respectively, wrote all staff reports, and handled all public hearings. Grosvenor’s funding only provided the resources to prepare a Specific Plan.

39. Can the Specific Plan be used to revise or deny their current application?: Yes, the Planning Commission will evaluate the pending applications in light of the Specific Plan and make recommendations to Town Council regarding the approval, modification, or denial of the applications.

40. Can the 320 residential units be spread throughout the entire 44 acres?: See FAQ #10

41. Can we delay any development until the entire property has been purchased so that it is not developed piecemeal?: Both the State Subdivision Map Act and the Permit Streamlining Act have mandatory timeframes for development application decisions that must be complied with. Additionally, the Specific Plan anticipated phasing of the development given the fact that there are a number of property owners.

42. Please define "open space" and if we have input on how it is achieved.: The Open Space requirements and guidelines are provided on pages 2-11 thru 2-14 of the Specific Plan. The public had opportunities to provide input in the preparation of the Specific Plan. The public will have the opportunity to comment at public hearings before the Planning Commission and Town Council regarding the proposed development applications’ approach to providing open space. The Planning Commission and Town Council consider all public comments in their deliberations.

43. How will traffic be mitigated if the November VTA Ballot Measure does not pass?: The right-of-way improvements required for the development of the North 40 are implemented by the applicant, and are not dependent on the VTA ballot measure.

44. If everything is not covered on June 15th can we please continue the Study Session in September when everyone has returned from summer vacations?: The Town appreciates the comment, however, because the development applications are complete, the Town is under tight timeframes to hold public hearings and make final decisions in early September.

45. Can minimum requirements for housing density be met instead of maximum?: The Specific Plan identified a maximum number of 270 housing units and consistent with the Housing Element, the minimum density is 20 units per acre. Please see FAQ #10.

46. Doesn't the Town have to conform to Specific Plan requirements for the aesthetics of the application; such as cluster housing, view of hills, "look and feel like Los Gatos"?: All applications for development within the Specific Plan Area will require compliance with all applicable elements of the Specific Plan.

47. Can the Town encourage secondary units and small condo development to fulfill the state low income rules? These could be spread all over Town.: The Housing Element does identify other, additional opportunities to meet the Town’s housing needs.

The Town currently provides for non-discretionary review of new second units in Town. In addition, there are properties with multi-family zoning within the Town for new condominium or apartment developments.

48. Can three-story buildings be prohibited on the North 40 to save the hillside views?: The Advisory Committee, Planning Commission, and Town Council carefully considered building heights in the preparation of the Specific Plan. As a result, the adopted Specific Plan contains maximum heights in Section 2.5.2, which provides direction as to building height and reduces the permitted building heights along the existing street frontages on Lark Avenue and Los Gatos Boulevard.

49. What should 30% open space look like, sidewalks or parks/trees?: See FAQ #42

50. What CUP regulations and licenses are planned for the North 40?: The permitted uses and uses that require a CUP are listed in Table 2-1 on pages 2-7 thru 2-10 of the Specific Plan.

51. Does the Town have a study about the impact of the development on sewer, water, public safety, etc.?: These elements were analyzed in the EIR for the Specific Plan. See FAQ #6.

52. Since the partial opening of Netflix has there been an updated EIR?: No, however, the traffic analysis for the North 40 Specific Plan EIR included the future Netflix construction as well as other pending or approved projects. See FAQ #9.

53. If the Town were to reduce the project density of the North 40 site, where would you locate the certified 270 units, required by the Housing Element, if not on the North 40 site?: To maintain an adequate Housing Element under State law, the Planning Commission would need to recommend and Town Council would need to zone replacement site(s) for the 270 units. During the preparation of the Housing Element, a community Advisory Board considered a variety of potential sites, which could potentially be re-examined as well as new locations. All of the Housing Element Advisory Board’s deliberations and work is available here.

54. I would like a clear explanation of what we are being forced to do by the State. How is State law like Code Section 65915 affecting the approved and the acceptance of an obviously inadequate EIR.: The EIR has been certified as being consistent with State law. The State law pertaining to concessions is complex and is related to an applicant’s request for a density bonus. Under this law, if the application meets the affordability requirements, the Town must provide reasonable concessions.

55. Why was the Specific Plan made a part of the General Plan? (This is not normal practice and creates a trap for the Council and Planning Commission.): The Specific Plan is a stand-alone policy document, consistent with the Town’s General Plan. Consistent with State law, the Town adopted amendments to the General Plan to reflect the major features of the Specific Plan. The Specific Plan helps implement the General Plan.

56. What is a senior--Over 55? One half of a space? Was this staff driven, developer driven, or State driven?: The Specific Plan does not define a senior citizen, however, most senior housing developments in California are intended for persons 55 years and older. For purposes of a development application, the applicant has the discretion to define the population(s) it intends to serve. Parking is often reduced in affordable senior developments.

57. Does the North 40 Specific Plan supersede the Los Gatos Boulevard Plan totally or in part?: The Specific Plan in Section 1.5.2 states that “the Specific Plan incorporates and/or complements the concepts and guidelines from the Los Gatos Boulevard Plan where applicable.” The North 40 Specific Plan Area is not subject to the Los Gatos Boulevard Plan, however, the community-based Advisory Committee considered the Boulevard Plan in the preparation of the Specific Plan.

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Park Services FAQs

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1. Where are the parks in Los Gatos?: Click on this link to learn more about Town parks. More...

2. How can I get a park reservation?: For more information on park reservations, visit the online park reservation system here.

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Parking

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1. Where can I park in downtown Los Gatos?

Click the link at the bottom of this section for a parking map! There are six public lots that are without time limits and are within one or two blocks of the downtown area:

South Side Lot located on S. Santa Cruz Ave. just south of the Post Office and across from the Toll House Hotel.
Montebello Lot located on Montebello Way next to the Post Office.
Park Ave. Lot located on Park Ave. at W. Main St.
Underground parking in Lot #4 located on Station Way between Elm St. and Grays Ln.
Miles Avenue Lot located on Miles Ave. at the bottom of the hill.
North Side Lot located on the north side of Highway 9 between University Ave. and N. Santa Cruz Ave.

Parking Map

2. Can I park my car on the street overnight?: Vehicles may be parked on the street overnight in non-restricted residential zones except parking for the purpose of display, repair, storage, etc. is prohibited.
Vehicles parking with in the residential permit areas must have a current parking permit on the vehicle. Overnight parking in downtown lots is prohibited where posted.

3. I received a parking ticket. How soon do I have to pay?: You must respond to the citation within 21 days. Failure to respond within 21 days may result in an increase in the amount due or the withholding of the vehicle's registration.

4. Where do I go to pay?

If you receive a parking citation you have 21 days in which to respond. Failure to respond within 21 days may result in an increase in the amount due or to the withholding of the vehicles registration.

Methods of Payment
1. Payments by Visa, MasterCard or Discover
By internet: www.pticket.com/losgatos.

Please have the following information ready:

Citation number and/or license plate number
Credit Card number, expiration date and billing address
Upon approved credit card payment, you will be provided with a confirmation number. Please be prepared to document this confirmation number.

2. Payments by Mail:

Office of Parking Violations
Town of Los Gatos
P O Box 11113
San Jose CA 95103-1113

Please include your citation and license plate number on your check or money order.

* Do not send cash through the mail.

* Avoid late charges. Do not wait until your due date to mail your payment. Payments are applied using the official postmark date provided by the Post Office. There is no grace period and there are no exceptions.

3. To contact a Customer Service Representative call us at: (800) 818-1832.

5. How do I contest a parking citation?: You have 21 days from the original citation date in which to make an appeal - request an administrative investigation. The procedure for appeal is printed on the back of the citation. On-line appeals can be made by visiting www.pticket.com/losgatos

6. What happens when I appeal a citation?: You will be required to fill out a "Parking Appeal Investigation" form, stating your reason(s) for believing the citation was issued in error or why you are not liable for the alleged violation. You will be notified of the decision by mail, usually within 30 calendar days.

7. What if the parking citation is not dismissed? Do I have any other recourse?: Yes, If your Administrative Investigation is denied you may appeal. You have 21 days from the date the denial notification was mailed to file a written request with an explanation for this review. No official form is provided for this request. Mail your second appeal with the full amount of the citation to Los Gatos-Monte Sereno Police Department, Attn: Parking, 110 E. Main St., Los Gatos, CA 95030 or deliver in person to 110 E. Main Street, Los Gatos. The full amount of the citation will be refunded if your citation is dismissed, the amount is forfeited if the citation is deemed valid. If your second appeal is denied, an appeal may be filed in the Santa Clara County Civil Court within 21 days from date of denial of the second appeal. This court will review the factual aspects of the case, the administrative process, and the decision of the Hearing Examiner. The decision of the Civil Court may be communicated in person or by mail.

8. How do I get a permit for a special event?: You may apply for a special event parking permit by calling Jackie Rose, Community Outreach Coordinator at (408) 354-6853 or by appearing in person at the Los Gatos-Monte Sereno Police Department, 110 E. Main St., Los Gatos, CA 95030, Monday through Thursday, between the hours of 9:00 am - 4:00 pm. and Friday, between the hours of 9:00 am -1:00 pm. Appointments may be needed.

9. How do I apply for a residential or business permit?: Town of Los Gatos online parking management system is operated by getaPERMIT. The online system provides capabilities for ordering, purchasing and managing your individual Residential Parking Permit account. The Town of Los Gatos issues residential and employee parking permits for specific locations in Town. There are five Residential Parking Permit Districts close to downtown Los Gatos and there are two Employee Permit District. The parking permits are valid only for residents and businesses in those specific districts and allow unlimited parking to permit holders within their district.
Register your Vehicle Here

10. Are there special parking permits for construction workers and contractors that are working in the downtown area?: Yes, They may be acquired at the Los Gatos-Monte Sereno Police Department, Monday through Thursday, between the hours of 9:00 am - 4:00 pm. and Friday, 9:00 am - 1:00 pm. If you have any questions on the fees, please call 408-354-6853. Appointments may be needed.

11. What is the meaning of the different color curbs?

The curb coloring indicates a restiction on parking:

RED curb means no parking at any time.

YELLOW curb indicates a commercial loading zone and is restricted to the offloading of commercial freight with a time restriction of 30 minutes.

GREEN curb is time limited - there will be a sign posted indicating the duration, usually 30 minutes.

WHITE curb indicates a passenger loading zone and is for dropping off and/or picking up passengers only. There is a 10 minute allowance for this purpose.

BLUE curbs will be accompanied by the blue and white disabled person sign. These parking stalls are restricted 24 hours a day, 7 days a week and are for the use of disabled persons with the properly displayed permits ONLY.

12. If a curb has no painted color is it okay to park here?

In most cases, yes, however some restrictions are controlled by a sign only.

For example, the curb may not be painted green but if there is a sign posted that limits parking to 30 minutes - the 30 limits limitation will be enforced.

Another example would be at a fire hydrant that does not have an accompanying red curb. It is still a violation to park within 15 feet of a fire hydrant.

13. I sometimes see a curb that is painted gray. What does that mean?: The Town has returned some previously restricted parking to regularly available parking by painting over the previously colored curb with gray paint.

14. I sometimes see a parking officer writing a citation on private property. Are they allowed to do that?: Yes, but only for FIRE LANE and HANDICAPPED STALL enforcement. One is mandated by the fire marshall and the other by the Town. Both are conditions of the property owners use permit.

15. Who do I call to report a parking problem on my street?: Residents can call Los Gatos Communications - (408) 354-8600 to report parking problems or violations.

16. Who do I call for an abandoned vehicle on my street?: Call the Abandoned Vehicle Hotline (408) 399-5716, 24 hours a day, 7 days a week or complete a PDF complaint form http://www.losgatosca.gov/forms.aspx?FID=84" target="_blank">Abandoned Vehicle Complaint Form and fax it to (408) 354-0578. Or complete an online form by clicking on the link below. Have available a description of the vehicle, location, license number and how long it has been there. An officer will respond as soon as available. Please note that vehicles parked on private property are not the responsibilty of the Police Department. Only vehicles parked on Town owned streets, alleys, and off street parking facilities are responded to. If you have any questions about vehicles on private property, contact Code Compliance at (408) 399-5720.
Online Abandoned Vehicle Complaint Form

17. My car was towed or 'booted'. How do I get it back?

You may call the Los Gatos-Monte Sereno Police Department to inquire if your vehicle was towed. Please provide the police dispatcher with the license plate number of your vehicle, and the location from which you think it may have been towed. They will confirm the status of your vehicle.

If your vehicle was stored (available for immediate release) or impounded (held for a period of 30 days) a vehicle release must be obtained from the Police Department before the tow company will release the vehicle to you.

In order to get a vehicle release the following conditions must be met:

You must be the registered or legal owner of the vehicle.
The vehicle must be currently registered with the Department of Motor Vehicles (DMV).
You must have a valid California driver’s license or bring a licensed driver with you. If you do not have a CA Driver’s license you will need to bring identification for yourself.
A vehicle release fee of is required, $235.00 This fee must be paid in the form of cash or the following credit/debit cards – Visa, Master-card or Discover Card (a fee will be charged).

If you have further questions about the tow, please contact the Records Unit at 408-354-5257, during regular business hours. After business hours, contact the non-emergency number at 408-354-8600.

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Planning

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1. What is the Community Development Department, where are you located and what are your hours?: The Community Development Department includes the Planning Division, Building Division, and Code Compliance Division. We are located at 110 E. Main Street on the corner of Fiesta Way and E. Main Street in Downtown Los Gatos. Public drop-in counter hours are Monday through Friday, 8:00 AM to 1:00 PM. Planners may be available by appointment during non-counter hours by calling (408) 354-6874. Map & Directions to Town Civic Center

2. Where can I find information about the Town's General Plan?: To learn more about the current, or past General Plans, please go to the General Plan web page.

3. Can I make an appointment with a Planner?: You may make an appointment with a Planner by directly contacting a Planner. You can also drop in to meet with a Planner without an appointment during our Counter Hours which are Monday through Friday, 8:00 a.m. to 1:00 p.m. Community Development Contact Information

4. What is the zoning designation of my property?: Using the Town's Interactive GIS Map along with the street address or Assessor's Parcel Number (APN) you can find the zoning and general plan information, along with contours, aerials, and other property related information. If unable to use GIS, please contact a Planner for zoning information. For Aerial Photographs, Zoning and General Plan Information, please click on Legend: ON, and check the box for the appropriate map data. For Aerial Photographs, please note that you will need to zoom in until the Aerial Photographs option appears in the legend.

5. I see orange netting at a property near my house, can I see the plans or comment on the proposed construction?: The orange netting signifies that a proposed project is ready for public comments. Plans are available for review on the Pending Planning Projects page and at the Community Development Department during public counter hours using the computer in our lobby area. Neighbors are welcome to call the Community Development Department or stop by to speak to the project planner regarding the proposed construction.
Contact a Planner

6. How can I comment on specific pending planning projects?

The Town welcomes public comment on land use items.

To submit comments for a Planning Commission Public Hearing: Written comments and/or materials or comments in electronic format for specific projects can be directed to the staff email at Planning@losgatosca.gov or drop them off to Community Development Department located at 110 E Main St., Los Gatos CA 95030. You can also send an e-mail to the planner assigned to a project by checking our Pending Planning Projects webpage.

Public Hearing Comment Deadline Schedule Public comments will be received up until 11 a.m. the day of the meeting, however, it is encouraged to submit them as soon as possible to allow the Commission adequate review time.

If you have questions about accessing links or commenting issues, please call us at (408) 354-6872.

7. I want to do an accessory structure in my backyard, do I need a permit?: One accessory structure less than 120 square feet, is allowed in the required side or rear setbacks without any zoning approvals. Any accessory structure in excess of one will be subject to the requirements set forth by Section 29.40.015 of the zoning ordinance. All accessory structures more than 120 square feet are subject to the requirements set forth by Section 29.40.015 of the Zoning Ordinance.

8. How tall can a fence or wall be?: Generally wood fences up to 6 feet in height do not require permits. If you are located on a corner lot, please refer to the Fence Sight Triangle & Traffic View Area Handout for information on additional height limits and setback requirements. Additional fencing limitations and information is located in Section 29.40.030 of the Town Code. Permits are generally required for walls.

9. I have a Los Gatos address, why am I being referred to the Santa Clara County Planning Department?: Although your mailing address reflects Los Gatos as the city, your property is technically located in an unincorporated portion of Santa Clara County. Since your property has not been annexed into the Town of Los Gatos, your public services are provided by Santa Clara County, including services such as planning, development review, and building permits. For planning inquiries, please refer to the County of Santa Clara or contact the Planning Office directly at 408-299-5770.
Official Santa Clara County Website

10. I am located in an unincorporated area of Santa Clara County, will the Town be annexing my property in the near future?: If you own a property that abuts a Town boundary or is within 300 feet of a road that is maintained by the Town, you may be required to annex in conjunction with a development proposal. Typical projects that trigger annexation are subdivisions, new single-family homes and significant remodel projects that involve demolition of more than 50% of the existing home. You should contact the Santa Clara County Planning Department at 408-299-5770 to determine if your project will trigger annexation.
Official Santa Clara County Website

11. Can I add an accessory dwelling unit to my property?: Town Code permits new accessory dwelling units on properties in the R-1, RD, RM, R-1D, HR, and RC zones. Requirements and limitations can be found in Section 29.10.320 of the Town Code. Answers to FAQs regarding accessory dwelling unit regulations can be found here. For additional information as how this might apply to a specific property you should contact a Planner.

12. What businesses can I operate on my property?: First, determine the zoning district your property is located in by entering in your address or Assessor’s Parcel Number in our Interactive Map. Then, look up the permitted uses for your zoning district. If your use is not listed, refer to the Conditional Use Permit (CUP) Table to determine if your use requires a CUP. Uses that typically require a CUP include restaurants, banks, alcohol sales, child care facilities, formula retail stores and schools. Some personal service businesses require a CUP depending on location.

13. Want to know where your business is allowed?: Click here to find out.

14. Do you have information on where my property lines are?: Planning files related to your property may show the location of property lines, but the Community Development Department does not have legal records that indicate the location of legal property lines. Contact a certified surveyor civil engineer to determine the location of your property lines.

15. What permits do I need for a new or replacement sign?: You will need a sign permit: Sign Permit Application.
Please refer to Section 29.10.100 of the Town Code and the Commercial Design Guidelines for information on signs.

16. Can I get a liquor license for my business?: All applications for liquor licenses, including beer and wine or full liquor service, require the approval of the Town Council. Applicants will need to submit an application for a Conditional Use Permit.

17. Where can I find information on parking space dimensions, parking stripe regulations, and number of required parking spaces?: Please refer to Section 29.10.145 of the Town Code for information on parking.

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Police

Show All Answers

1. How can I compliment an officer or employee?: The best way is to write a letter or card care of the Chief of Police, 110 E. Main Street, Los Gatos, CA 95030. Tell us the name of the employee and a summary of how the employee was helpful to you. This commendation will be placed in their personnel file and shared with the department on our commendation bulletin board.

2. Can I make an appointment with the Chief of Police?: Yes, you can. However, once you have inquired about an appointment, one of the two Captains in the police department will usually call you and ascertain if they can help you first. As you can imagine, the Chief of Police is very busy, but will certainly see you if the Captains cannot assist you, or if your matter is such that you wish to discuss it privately with the Chief.

3. How do I get in touch with a specific officer or employee?: See our directory on this website, or call our communications center at 408-354-8600.

4. I have a warrant for my arrest, how do I take care of it?: If you think you have a warrant for your arrest, call the Records Bureau at 408-354-5257, Monday-Thursday from 9:00 a.m. - 4:00 p.m., and Friday from 9:00 a.m. - 1:00 p.m. or the Dispatch Center at 408-354-8600 during non-business hours. You may be eligible for the citation and release program or, if you are required to post bail, we accept money orders or cashiers checks.

5. How can I get a copy of a police or accident report?: If you would like to check that a report is ready for release and if you are eligible to obtain a copy, please call the Records Bureau at 408-354-5257, Monday-Thursday from 9:00 a.m. - 4:00 p.m. and Friday 9:00 a.m. - 1:00 p.m. There is a flat fee for a police report for pages 1-20, and then an additional fee for each page thereafter. There is no charge for victims of domestic violence. Arrested persons (over the age of 18) will need to contact the Santa Clara Superior Court at 408-808-6600 regarding a copy of their report.

6. What is your mailing address?: Los Gatos/Monte Sereno Police Department
110 E. Main St.
Los Gatos, CA 95030

7. What is your physical address?: Appear at the:
Los Gatos/Monte Sereno Police Department
Police Headquarters
110 E. Main St.
Los Gatos, CA 95030
if you need to pick up a copy of a police report, apply for a special event, to pay for parking citations, to get a citation sign off, to get a vehicle released, to appeal a parking citation, and any other administrative service. Public Counter Hours are Monday - Thursday from 9:00 a.m. - 4:00 p.m., Friday from 9:00 a.m. - 1:00 p.m., Friday afternoons by appointment only.
Appear at the:
Los Gatos/Monte Sereno
Police Operations Building
15900 Los Gatos Boulevard
Los Gatos, CA 95032
to report a crime 24 hours a day/7 days a week, to speak to a police officer, to pick up evidence or found property by appointment only, or to speak with a Detective by appointment only.

8. Do you provide fingerprinting services?: No. fingerprinting service are done digitally via a Livescan device at the Los Gatos-Saratoga Recreation Department. Call for more information at 408-354-8700.

9. How can I get a domestic violence restraining order?: Contact Family Court, 170 Park Center Plaza, San Jose, CA 95113, 408-534-5600 or visit http://www.scselfservice.org and click on "Family" on the left side menu.

10. How can I get a civil harrassment restraining order?: Contact Superior Court, Civil Division at 191 N. 1st St., San Jose, CA 95113 408-882-2100.

11. Where can I get general information about the services the Records Department offers and the general business hours?: The Records Division of the Los Gatos-Monte Sereno Police Department, 110 E. Main Street, Los Gatos is open Monday through Thursday, 9:00 AM to 4:00 PM, and Friday 9:00 a.m. - 1:00 p.m. and Friday afternoons by appointment only. The business phone number is (408) 354-5257. Some of the services offered through the Records Division are: Copies of Police Reports: Authorized persons may receive a copy of a police report for a fee of $21.00. There is no charge for victims of domestic violence. Contact the Records Division at (408) 354-5257 to confirm that the report is ready for release. Vehicle Releases: If your vehicle is ordered stored by the Los Gatos/Monte Sereno Police Department, contact the Records Division, during business hours, at (408) 354-5257, for information regarding release of that vehicle. During non-business hours, call (408) 354-8600.

12. When should I call 9-1-1?: 9-1-1 is for emergencies only. An emergency is a life threatening situation, a crime in progress, or a crime that just occurred. If you are not sure what you are reporting is an emergency, dial 9-1-1.

13. What happens when I call 9-1-1?: When you dial 9-1-1, your call will go to the police agency where the call originates from (if you are in Los Gatos, the call will come to the Los Gatos/Monte Sereno Police Department). The dispatcher will ask you where your emergency is and what is happening. If you have a medical or fire emergency the dispatcher will transfer you to either a fire or medical dispatcher. After the information is received and entered in our computer, the appropriate personnel will be sent to the location. Remember to remain calm when you call 9-1-1.

14. What happens when I call 9-1-1 from my cellular phone?: Currently all 9-1-1 calls from cellular phones are routed to the California Highway Patrol (CHP). Be prepared to give the location of the crime and/or incident to the dispatcher so they can route you to the appropriate agency. If you are reporting a incident on the highway (reckless driver, stranded motorist, accident, hazard,etc) CHP will handle the call. If what you are reporting is in Los Gatos you can dial 408-354-8600 to avoid delay. You may want to program this number into your cell phone’s memory.

15. What number do I call for a non-emergency situation?: The appropriate number to call for non emergencies is 408-354-8600. This number is monitored 24hrs a day, 7 days a week, including holidays. Non emergencies include abandoned cars, non injury accidents, lost or found property, noise complaints, vandalism and other crimes not in progress.

16. What information should I give the dispatcher if I'm reporting a crime in progress?

The dispatcher will ask questions pertinent to the crime or incident being reported. Typically the questions include:

What are you reporting?

Where is the crime and/or incident occurring?

When did this happen?

Why this happened (if known)

Are there weapons, drugs or alcohol involved? (if appropriate)

It may seem some questions are unnecessary or don't make sense to you, but there are reasons why they are asked. Try to be as brief as possible, but accurate. Patience will help us get through the call quickly and efficiently. Remember to remain calm at all times. Be prepared to stay on the line with the dispatcher to provide updates or answer additional questions.

17. Does the police department assist those who speak other languages or are speech impaired?: Yes, the police department will make every effort to help those who speak a different language by the help of a "Language Identification Guide" and the help of translation company. 9-1-1 and non emergency calls can be transferred to a translator. Los Gatos dispatchers are able to handle calls directly from the TTY. REMEMBER... When calling 9-1-1, it is very important to stay on the phone, even if 9-1-1 was dialed in error. Even if you hang up, prior to the phone ringing, we get the 9-1-1 call. The dispatcher is required to verify where the call is coming from. If you hang up and the dispatcher is unable re-contact you, a police officer will be sent to the location the 9-1-1 computer provides. By staying on the phone, the dispatcher will be able to verify the computer provided location is correct and that no emergency exists.

18. I dialed 3-1-1 and nothing happend. Why?: The Los Gatos Monte/Sereno Police Department does not have the 3-1-1 system. If you have a non-emergency call, please dial 408-354-8600 which is monitored 24 hours a day/7 days a week/365 days a year.

19. What happens if there is a power outage, earthquake or natural disaster?: The Police Department cannot provide information about power outages or the estimated time it may come back on. Please call PG&E at 800-PGE-5000 (743-5000).In the case of a natural disaster or earthquake, rest assured the Police Department is well aware of the issue and is working on keeping you safe and informed. Do not call 9-1-1 for a non-life threatening emergency, as it will only delay us in getting help for those who are in dire need of emergency services. Please visit our Community Services portion of this website to find out more about our CERT program or visit http://earthquake.usgs.gov/faq/prepare.html

20. How do I check for sexual predators in my neighborhood?: To locate sexual predators in your neighborhood, you can go to the Megan's Law website and upon agreeing to the conditions, view a generalized map of the locations of convicted sex offenders within our jurisdiction.
Megan's Law

21. I own a business and a customer wrote a check that returned as non-sufficient funds (NSF). Who should I contact?: If the amount of the check is less than $5,000, contact the Santa Clara County District Attorney Bad Check Restitution Program at 877-520-6137 (Merchant Hotline) or if you were the writer of the bad check call 800-931-9720 for assistance. You may also come down to the Police Department and obtain the form needed by the District Attorney's Office. If the check is over $5,000, contact the Police Department at 408-354-8600.

22. What happens if my child gets arrested?: The Los Gatos/Monte Sereno Department policy states that “whenever a juvenile is taken into custody, it is the responsibility of the arresting officer…to notify a parent, legal guardian, or responsible adult…as soon as practical.” The arresting officer will tell the parent/guardian that “the juvenile is in custody and where the juvenile is being detained.” Depending on the circumstances, the officer may ask the parent/guardian to respond out to the location of the arrest, the police department, or juvenile hall. In most cases the juvenile will be cited and released to the parent/guardian when they arrive to pick them up. If the juvenile was arrested for a violent felony, or other serious crime, the juvenile may be transported to juvenile hall instead of being released to the parent/guardian.

23. How can I check on the status of my case?: Call the Detective Bureau’s main number at (408) 827-3209 and provide them with your report number. They will tell you if the crime is being investigated and how to contact the detective assigned to your case.

24. What should I do if I believe I am the victim of identity theft?: Identity theft is when a person uses your personal information (i.e. name, social security number, driver's license number) to obtain goods or services. If you live in Los Gatos or Monte Sereno, contact the Police Department at 408-354-8600. If you live outside of Los Gatos or Monte Sereno, you may need to contact another police agency if your credit card or information was used outside Los Gatos or Monte Sereno. Once you contact the Police Department, the officer or dispatcher you speak with can advise you further on what to do.

25. How do I go about applying for a job with the police department?: The Town of Los Gatos accepts applications for only those positions that we are actively recruiting. Obtain and submit a Town of Los Gatos application to the Town of Los Gatos Human Resource’s Office, either in person or you may download the application from this website under the career opportunities section. A resume may be attached, but will not substitute for the information required on the application.

26. What is the hiring process for police officer?

Submit an application to the Town of Los Gatos Human Resource’s Office.

Written examination required, if entry level or academy graduate applicant.

Physical agility test for all applicants required.

Successful completion of written and oral examinations, and a thorough background investigation is conducted.

Oral Interview with Department head and/or designee.

After successful completion of department interviews, a conditional job offer is extended, and psychological, polygraph and medical examinations are conducted.

Upon successful completion of all of the above, a job offer may be extended.

27. Whom do I call about crime prevention and neighborhood watch programs?: Contact Jackie Rose at (408)354-6853 or E-Mail at JRose@LosGatosCA.gov

28. How do I get involved in volunteering for the Los Gatos/Monte Sereno Police Department?: Contact Jackie Rose at (408)354-6853 or E-Mail at JRose@LosGatosCA.gov

29. Do you fingerprint children?: We only fingerprint children at special events (such as Fiesta de Artes, Fantasy Fair, etc.) when we set up a crime prevention booth.

30. How do I report traffic violations in my neighborhood?: The Los Gatos/Monte Sereno Police Department is very interested in your input on neighborhood traffic issues. We rely on your assistance in identifying hazardous situations within our community, and are eager to use our resources to improve traffic safety within your neighborhood. If you are reporting a traffic violation in progress, please dial 9-1-1, and provide the information requested by the police dispatcher. If you would like to report an ongoing traffic problem in your neighborhood, please contact our Traffic Division Sergeant, Monday through Friday from 8am to 5pm, at 408-399-5719. Please be prepared to provide a brief description of the problem, the location (with cross street) where the problem is occurring, and the time of day when the problem is most severe. The Traffic Sergeant will assess the situation, and discuss with you the various resources within the Traffic Division, which may be put to work for you.

31. I received a traffic citation for an equipment violation. How do I get this ticket “signed off”?: The Los Gatos-Monte Sereno Police Department offers citation sign off's from 9:00 a.m. to 4:00 p.m. Monday-Thursday and Friday 9:00 a.m. to 1:00 p.m. We are located at 110 E. Main St., in Los Gatos. You may come into the front lobby of the police department between the above listed times, and advise the person helping you that you need a citation signed off. You will be asked to wait with your parked car until an officer is dispatched to assist you. An officer will respond as soon as possible, inspect your vehicle to ensure that the violation has been corrected, and sign the proof of correction section on the back of your original citation. A $25.00 fee will be appplied to citations given by other law enforcement agencies.

32. How can I find out if my vehicle has been towed, and what is the procedure for getting it back?

In order to get a vehicle release the following conditions must be met:

You must be the registered or legal owner of the vehicle.
The vehicle must be currently registered with the Department of Motor Vehicles (DMV).
You must have a valid California driver’s license or bring a licensed driver with you. If you do not have a CA Driver’s license you will need to bring identification for yourself.
A vehicle release fee of is required, $235.00 This fee must be paid in the form of cash or the following credit/debit cards – Visa, Master-card or Discover Card (a fee will be charged).

If you have further questions about the tow, please contact the Records Unit at 408-354-5257, during regular business hours. After business hours, contact the non-emergency number at 408-354-8600.

33. How can I have my child safety seat inspected?

Motor vehicle collisions are the leading cause of death for children from 4 to14 years old. Most of these injury crashes could have been prevented by the correct use of child safety seats and seat belts, yet many parents are not restraining their children properly. The Los Gatos-Monte Sereno Police Department is not an official child safety seat inspection station, however there are two locations within a reasonable distance:

California Highway Patrol
2020 Junction Ave
(408)467-5400

San Jose Police Department
201. W. Mission Street
San Jose, Ca 95110
(408) 279-8383

34. Who should I call to report a low flying aircraft or helicopter?: To report low flying aircraft or a helicopter, contact the Federal Aviation Administration (FAA) at 408-291-7681.

35. What is the process to obtain my property if it was taken for safekeeping?: Contact Property and Evidence Technician Larry Brown at 408-827-3214 Monday through Thursday between 7:00 a.m. and 4:30 p.m. to schedule an appointment to release property. The Department will not release any property that has evidentiary value. Questions about evidentiary value can be directed to the District Attorney’s Office.

36. Does the police department hold auctions for recovered unclaimed property?: Yes, the Department uses an online auction site called www. propertyroom.com. The convenient online marketplace gives recovered unclaimed items continuous exposure, 24 hours a day, seven days a week.

37. If I find money or other valuable property, and turn it into the police, can I later claim it if the true owner has not collected it?: Found property with a value of more than $10.00 will be retained for a period of 90 days. Unclaimed found property can then be released to the finder. However, if the finder does not claim the property within the next 30 days, the Department will dispose of it.

38. Whom do I call about barking dogs and other loud noise in my neighborhood?: Call the Police Dispatch Center at 354-8600.

39. What are your Police Department fees?: Please view the Town of Los Gatos Master Fee Schedule. More...

40. What is the curfew law and why does it exist?: The curfew law is in the Town of Los Gatos Municipal Code under Section 18.030.055 and states in part that “minors under the age of eighteen may not loiter, idle, wander, stroll or play in or upon public streets, highways, roads, alleys, parks, playgrounds or other public grounds, public places and public buildings, places of amusement and entertainment, vacant lots or other unsupervised places in the Town between the hours of 10:00 p.m. and daylight the following day.” “Exceptions are: when the minor is with their parent or guardian, or if the minor is on an emergency errand or legitimate business directed by the minor’s parent or guardian, if the minor is returning directly home from a meeting, dance, entertainment or recreational activity.” Section 18.030.060 goes on to state that parents are in violation of the code if they permit their minor child to violate the curfew law. So, a minor can be at a school activity, ball game, dance, etc and if they are going directly home from there, they are not in violation. However, an officer may still stop them to ascertain where they are going or coming from and may call the minor’s parents to verify their whereabouts. The reason why the curfew law exists is primarily for the safety of the minor. After 10 p.m., more adults are out and could potentially have a negative influence on youth, including the potential for serious traffic collisions, sexual assault, encouraging drinking and/or using drugs, or kidnapping. Curfew laws also help to dissuade young people or minors from committing crimes in the evening hours.

41. Where are your parking frequently asked questions?: On the Police Department main page, the left side menu has a link to Parking. Click there.

42. How do I report an abandoned vehicle?: Call the Abandoned Vehicle Hotline (408) 399-5716, 24 hours a day, 7 days a week or complete the Online Abandoned Vehicle Form. Have available a description of the vehicle, location, license number and how long it has been there. An officer will respond as soon as available. Please note that vehicles parked on private property are not the responsibility of the Police Department. Only vehicles parked on Town owned streets, alleys, and off street parking facilities are responded to.

43. Do you have a Resident Outreach Program?: Yes. The Los Gatos/Monte Sereno Police Department has launched an innovative outreach program to welcome new residents. Launched in May 2008, uniformed police volunteers from the Volunteers in Policing Program personally welcome new residents. Residents receive packets of useful community information, including letters from the Town Manager and Chief of Police, an overview of Town services, emergency preparedness and home safety information and gift certificates from local businesses. Children receive Town pins, stickers, and police badges. The Town of Los Gatos and Police Department are offering this new service to further its goal of "knowing everyone in the community," a worthwhile endeavor which has already demonstrated its value to the community. For more information, contact the Personnel and Community Services Divison at (408) 354-6853.
Resident Services

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Recycling

Show All Answers

1. What do I do with all of my plastic grocery bags?: Plastic bags can be recycled through your curbside recycling program. Bundle bags inside a plastic bag and knot the top. Additionally, many grocery stores collect them for recycling.

2. How do I learn more about the West Valley Clean Water Program?: Call (408) 354-4737 or Click Here West Valley Clean Water Program

3. My trash and/or recycling wasn't collected today. What should I do?: Call West Valley Collection and Recycling, at (408)283-9250, to schedule a relplacement pickup.

4. I would like information about what I can recycle in my curbside recycling containers. Who do I call?: Call West Valley Colleciton and Recycling, (408)283-9250 or visit West Valley Collection and Recycling Website

5. How can I recycle items that aren't collected in my curbside recycling containers, like computers, athletic shoes, wire hangers, and tools?: For information about recycling a wide variety of items, call the Santa Clara County Recycling Hotline at (408) 924-5453 or (800) 522-8414. Visit the website,
www.recyclestuff.org

6. I live in an apartment, can I recycle motor oil?: Currently, curbside motor oil recycling is not available for residents of apartments. To recycle your oil, call the Santa Clara County Household Hazardous Waste program at (408)299-7300, or visit their website for a list of certified oil drop-off locations. Please do not pour auto fluids on the ground, into a storm drain, or in a trash can.

7. How do I recycle my Christmas Tree?

Collection occurs on all holidays EXCEPT December 25th and January 1st. If these holidays occur Monday through Friday, collection will be one day later thoroughout the rest of that week. For example, if the holiday falls on a Thursday, Thursday collection occurs Friday and Friday collection occurs Saturday.

Set out your tree at the curb on your usual collection day - do not put the tree in your yard waste cart.

If your tree is over 6 feet tall, it must be cut in half. All decorations, tinsel, stands, and nails must be removed. Flocked trees are acceptable. For more information, contact West Valley Collection and Recycling at (408) 283-9250 or visit
West Valley Collection and Recycling

8. How do I get rid of paints, pesticides, fluorescent lightbulbs, and other hazardous substances stored in my garage?: Many common household products are classified as “household hazardous waste” by the state, and may not be disposed of in your garbage can. These products include paint, solvents, pesticides, aerosols, fluorescent lights, mercury thermometers, automotive fluids, and batteries. You can dispose of these wastes safely, and at no charge to you, through the Santa Clara County Household Hazardous Waste Program. You must make an appointment to drop off your items; to make an appointment, call the Household Hazardous Waste appointment line, at (408) 299-7300. For more information, visit the Household Hazardous Waste Program website at
SCC Household Hazardous Waste Program

9. Where would I find out more about composting at home?: Call the Santa Clara County Home Composting Hotline at (408) 918-4640, for advice on home composting, a home composting workshop schedule, information on the Master Composter training program, and details on how to purchase a home composting bin at a reduced rate.
Home Composting

10. I understand Los Gatos has two cleanup events per year. Would you please tell me when they are scheduled?: The spring and fall cleanup events are a way that you can get rid of unwanted household items at no extra cost. Call West Valley Collection and Recycling at (408)283-9250, for the date of the next event.

11. How do I find out about citywide garage sales in Santa Clara?: For a list of citywide garage sales, visit
Santa Clara County Waste Reduction Commission.

12. How can I reduce the amount of junk mail I receive?: Get a Junk Mail Reduction Kit today and learn how to reduce the amount of junk mail that you receive at your home. Download the Santa Clara County Junk Mail Kit.

13. How does my business become a Green Business?: The Santa Clara County Green Business Program is available to help businesses implement environmental practices that reduce pollution and waste generation, and at the same time save money. For more information about this voluntary program, call (408) 441-4329 or visit the program's website
more...

14. I am doing some work on my house, and would like to rent a dumpster/drop box. Who do I call?: West Valley Collection and Recycling has an exclusive franchise for the collection of refuse, residential yard waste, and recyclables within Los Gatos and the West Valley cities. This exclusive franchise includes dumpster services. Dumpsters may only be rented from West Valley Collection and Recycling, except where collection and hauling is part of a total service offered by a contractor and is removed by the employees of the contractor. To rent a dumpster/drop box, contact West Valley Collection and Recycling at (408) 283-9250.

15. Where are the closest landfills to the Los Gatos area?

Guadalupe Landfill is the closest landfill to Los Gatos:

Guadalupe Landfill
(408) 268-1666
15999 Guadalupe Mines Road (in the Almaden area of San Jose)
Hours: M-F, 8 a.m.- 4:45 p.m.

Other local landfills include:

Zanker Road Landfill
(408) 263-2385
705 Los Esteros Road (in the outskirts of Alviso)
Hours: M-F, 8 a.m.-5 p.m.

Newby Island Landfill
(408) 432-1234
Near Highway 880 and Dixon Landing Road (near the border of San Jose and Milpitas)
Hours: M-Sat. 8 a.m.-4p.m.

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Rental Dispute Resolution

Show All Answers

1. What services are available through the Rental Dispute Program?: The program offers confidential counseling and information services to both tenants and landlords in all rental housing situations. The program provides telephone conciliation services for dispute resolution in rental properties with two or more units. Mediation and arbitration processes are available when there are three or more units. All services are confidential and neutral. The services are only available for properties located within the Los Gatos Town limits, and only for rental housing not commercial units.

2. What kinds of rental disputes are subject to the mediation and arbitration procedures; what kinds of disputes are not covered?: The program's rental dispute procedures are available for any type of dispute between a current tenant and the landlord. These include rental increases, repairs and maintenance, and invasion of privacy. However, the program cannot interfere with pending unlawful detainer actions. The program does not cover cases when the tenant no longer lives in the premises giving rise to the dispute, for example where there is a dispute about failure to return a security deposit, or after a tenant has been evicted, unless there is an issue of retaliation.

3. Is there any charge for any of the program services?: All services are free to the parties, both tenants and landlords. The program is funded by a fee paid by owners of multi-unit rental properties.

4. Which rental properties are subject to rent control?: Rent control limits only apply to properties with three or more rental units. The limits only apply to current tenants. They do not apply to new tenants moving into units which are vacant due to a voluntary departure by the prior tenant, or which are vacant because the prior tenant violated the applicable rental agreement or lease.

5. What kinds of rent increases can be disputed in rent control properties?: The rent for existing tenants can never be raised more than once a year, regardless of the amount of increase, unless the affected tenants voluntarily agree to the increase. An annual increase of 5%, or 70% of the applicable C.P.I., is presumed valid, and is not subject to being disputed. A landlord seeking to institute an annual increase rent beyond the 5% level must justify the increase under the "pass-through" formulas, if the tenants file a challenge with the Dispute Resolution Program. These pass-through formulas are the only justifications for annual increases beyond the 5% limit, unless there has been no increase for the last two years. In that situation, the landlord is permitted to institute a 10% increase without dispute.

6. What are the "pass-through" formulas ?: There are two basic formulas. One formula permits rent to be raised beyond 5% when the operations and maintenance expenses on the property have increased during the most recent twelve months, when compared to the preceding twelve months. The second formula permits a pass-through of a portion of the debt when the debt service on the property has increased in the most recent twelve months. For both formulas, the increase in operations or debt is pro-rated for the entire property. The specific factors included in the formulas, and a worksheet to calculate the formulas, are available from the Dispute Resolution Program.

7. What are the applicable twelve month periods used to calculate pass-through formulas?: The calculations must be based on the twelve and twenty-four month periods immediately prior to the date of the rental increase, or alternatively, a date no more than sixty days before the actual increase.

8. What are the applicable twelve month periods used to calculate pass-through formulas?: The calculations must be based on the twelve and twenty-four month periods immediately prior to the date of the rental increase, or alternatively, a date no more than sixty days before the actual increase.

9. When calculating the pass-through formula for increased operation costs, what is the difference between operating expenses, capital improvements and rehabilitation expenses?: Operating expenses are the normal expenses reasonably necessary to maintain the current value of the property, such as utilities, insurance, janitorial, pool maintenance, or landscape contractors. Capital improvements are changes that increase the value of the property such as building a swimming pool or adding a parking garage. Capital improvement costs must be amortized over a five year period. Rehabilitation costs are limited to those required by government order, or which are necessary to repair damage such as fire or earthquake. These costs must be amortized over a three year period.

10. What information must be included in a notice of rent increase?: A notice must inform the affected tenant or tenants of the right to use the Dispute Resolution Program, and it must also include the name, address, telephone, and fax of the Program. A notice which fails to list the name and correct telephone number of the Program is invalid. A notice that fails to include the remainder of the required information is valid, but the time limit for the affected tenants to file a petition disputing the increase is extended from thirty days to six months.

11. How many tenants must join in a rental increase case, and how can I find out how many other tenants received a notice of rent increase?: Petitions seeking to dispute a rental increase must be signed by at least 25% of the affected tenants. In order to find out the names of any other tenants who received the same increase notice, a tenant has the right to give the landlord a written request for the apartment numbers of all other affected tenants.

12. What rental amount does a tenant pay while a case is pending over a rental increase?: While a case is pending, the affected tenant or tenants pay the rate in effect prior to the increase, plus 5%. At the time the case is concluded, the tenant will be obligated to retroactively pay any additional increase amount that is ultimately upheld in mediation or arbitration. If an amount less than the interim amount is ultimately determined to apply, the landlord will be obligated to refund the difference.

13. What is a "service reduction" case?: Whether or not there has been an actual rent increase, tenants in properties with three or more units can file a petition seeking a decrease in rent based on an allegation of service reduction. This type of case only applies to a landlord's failure to provide fundamental levels of service, such as adequate heating, basic plumbing, or vermin elimination. Routine maintenance problems, such as failure to repair a light fixture, can form the basis for a dispute resolution petition, but do not support a service reduction case. The details of the alleged service reduction must be described in the petition, along with several other special requirements. These details are available from the Dispute Resolution Program.

14. Are tenants protected against retaliation?: If a tenant believes that he or she has been subjected to retaliation because of invoking this rental dispute program, a petition can be filed with the Dispute Resolution Program. The agency will conduct a preliminary investigation and refer the case to the Town Attorney if there is evidence to support the claim. An eviction or termination notice is presumed to be retaliatory if issued within six months of the date a tenant utilized the program

15. How do I get more information?: For counseling or more information, contact the Los Gatos Dispute Resolution Program at 408-402-0307. This Program is administered by Project Sentinel, a non-profit agency contracted by the Town of Los Gatos. A full copy of the applicable ordinance and regulations, the forms necessary to process a case, and a worksheet for calculating a pass-through increase are all available. Los Gatos Rental Dispute Resolution Program c/o Project Sentinel 1490 El Camino Real, Santa Clara, CA 95050 Tel: 408-402-0307 Fax: 408-216-9968.

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Short-Term Rental FAQs

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1. Do I need to pay Transient Occupancy Tax (TOT) for my short-term rental?: Yes. TOT shall be collected for short-term rentals and paid to the Town of Los Gatos, pursuant to Chapter 25, Article III of the Los Gatos Municipal Code. Collection and remittance of TOT is the responsibility of the host. If a hosting platform is used, and the Town has a voluntary collection agreement, or equivalent, with that hosting platform, TOT may be collected and remitted directly to the Town by the hosting platform. The Town currently has a voluntary collection agreement with Airbnb only. The host must still submit quarterly TOT Remittance Forms to the Town Finance Department. The host must also maintain records of TOT paid, even if paid by a hosting platform, for three years.

2. Do I need to submit a Transient Occupancy Tax (TOT) Remittance form if I did not rent out my short-term rental this quarter and no tax is due?: Yes, for tracking purposes, quarterly TOT Remittance forms must be submitted to the Town Finance Department, even if the STR was not utilized and no tax is due.

3. Do I need to submit a quarterly Transient Occupancy Tax (TOT) Remittance Form if I only list my short-term rental on Airbnb and Airbnb remits TOT to the Town on my behalf?: Yes, for tracking purposes, quarterly TOT Remittance forms must be submitted to the Town Finance Department even if Airbnb was the only platform used, subject to the voluntary collection agreement. If that is the case, the TOT Remittance form will instruct you to not send additional tax payments to the Town.

4. I can't find the Certificate of Occupancy for my property. What can I do?: A Certificate of Occupancy for the short-term rental space must be submitted in order to ensure the space is habitable and in compliance with all permit conditions, laws and codes. If you do not have a copy of the Certificate of Occupancy for your property, please contact the Town Building Department at (408) 354-6876 or Building@losgatosca.gov to see if there is a copy on file. If no Certificate of Occupancy can be produced, the host must pay for, obtain, and pass a health and safety inspection from the Community Development Department prior to issuance of a short-term rental license.

5. Do I need a Town business license?: Yes. The Business License/TOT Registration form for short-term rental must be completed and submitted to the Finance Department. It is the responsibility of the host to make sure the business license is renewed before the end of each calendar year.

6. Do I need to own the property I intend to use for short-term rental?: Yes. A short-term rental host is required to be the owner of record of the residential property and must hold a valid short-term rental license to operate the short-term rental.

7. Does my short-term rental need to be my primary residence?: Yes. The short-term rental must be the host’s permanent residence or usual place of return for housing. A person may only have one primary residence and must reside there for a minimum of nine months per year. A primary residence may be documented by at least two of the following in the host’s name: motor vehicle registration, driver’s license, voter registration, tax document showing the residential unit as the host’s residence, or a utility or cellular phone bill from within the past 60 days.

8. Are there limits on the number of days per year that I can host a short-term rental?: Yes. A hosted rental (the host resides at the property while it is being used as a short-term rental) is capped at 180 days per calendar year. An un-hosted rental (the host does not reside at the property while it is being used as a short-term rental) is capped at 30 days per calendar year.

9. Can I apply for both a hosted and un-hosted short-term rental license?: Yes, a short-term rental host may hold both a hosted and un-hosted license, as indicated on the application.

10. Can I use my accessory dwelling unit as a short-term rental?: This depends on when your accessory dwelling unit was approved. Existing Town Code Section 29.10.320 (b) (14) prohibits rentals for durations of less than 30 days in new accessory dwelling units approved after February 6, 2018, when the ordinance went into effect. If you have an accessory dwelling unit approved before February 6, 2018, it may be used as a short-term rental.

11. Can I have multiple short-term rental properties in Town?: No. Short-term rentals are limited to one per parcel and one per owner. You may have different rental options for one property (i.e. a room and an accessory dwelling unit approved before February 6, 2018), as long as they are not rented concurrently.

12. Is there a limited number of short-term rentals allowed in Los Gatos?: Yes. Short-term rental licenses are capped at five percent of the Town’s overall housing stock. Once that threshold is reached, a first-come, first-served waiting list will be established.

13. Are there parking regulations for short-term rental guests?: Yes. All short-term rental parking must remain on-site in areas where on-street parking is not permitted. In areas where on-street parking is permitted, short-term rental parking is limited to use of the two guest parking passes purchased per house/property through the Police Department.

14. Can my short-term rental license be revoked?: Yes. The Community Development Director has the ability to revoke a short-term rental license at his/her discretion and short-term rental licenses are automatically revoked after three confirmed violations in a twelve-month period. Revoked short-term rental licenses may be appealed by following the appeal process detailed in the ordinance. A license revocation remains in effect for five years.

15. Is there a penalty for failing to register a short-term rental with the Town?: Yes. Operating a short-term rental without a license is penalized with both monetary fines and the ability to revoke or deny a short-term rental license.

16. Can I host a wedding or special event at my short-term rental?: No. Commercial or assembly uses are not allowed in short-term rentals.

17. My property is part of a homeowner association. Can I use it as a short-term rental?: Properties that are part of a homeowner association (HOA)
need to submit a letter of approval for any potential short-term rental that is
part of an HOA.

18. Can I have a short-term rental in an apartment building?: No. In an effort to conserve affordable long-term housing stock, short-term rentals are not allowed in apartment buildings.

19. Is the number of short-term rental guests limited?: Yes. The maximum number of overnight occupants (aged eighteen or older) allowed within a short-term rental unit shall be two persons per bedroom, plus one additional person per unit. The maximum number of daytime (non-overnight) occupants shall be one and a half times the maximum number of occupants allowed to stay overnight at the unit. The Town has sole discretion to determine the final occupancy limit to be permitted at the short-term rental site.

20. Do I need to be on call to manage my short-term rental 24/7 or have a representative to do so?: Yes. The host shall provide the name, permanent address, email address, and telephone number (if different from his/her own), of a local representative (which can be a person or company) who can be contacted 24 hours a day regarding the use of the property or complaints related to the short-term rental. For the purposes of this requirement, local means the representative's address is within a 30-minute travel time of the subject property and the representative is able to manage the short-term rental, respond to reported issues, contact the tenant regarding complaints received, and/or be physically present at the short-term rental to address complaints within 60 minutes from the time of notification.

21. Do I need to provide my short-term rental guests with copies of local Town rules?: Yes. The host must provide the short-term rental guest either a physical or electronic copy of the Town’s Noise Ordinance, Smoking Ordinance, Short-Term Rental Ordinance, including highlighted parking and occupancy regulations, and local trash collection schedule.

22. Do I need to maintain records for my short-term rental?: Yes. The host shall retain records documenting compliance with this chapter for a period of three years after each period of short-term rental, including, but not limited to, records showing payment of transient occupancy tax by the host or a hosting platform on behalf of a host. Upon reasonable notice, the host shall provide any such documentation to the Town of Los Gatos upon request for the purpose of inspection or audit.

23. How can I file a complaint regarding a short-term rental?: You may file a complaint by contacting our code compliance
department by phone at (408) 399-5720, by email at codecompliance@losgatosca.gov,
or file an online complaint here.

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Special Event Guidelines and Procedures

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1. What are some of the event-related costs I can expect?

For your convenience we have highlighted some of the typical event-related town fees that you may incur when planning your event in town depending on the elements of your event. We have also highlighted other event-related fees not associated with the Town that you may want to consider when planning your event budget.

TOWN RELATED EVENT COSTS For a full list of fees please see the Town’s Comprehensive Fee Schedule. Please note that these fees will be adjusted annually by the average consumer price index for the calendar year and/or by the percentage increase in actual operating costs for the current year – whichever is greater.
Special Event Application Fees
For Profit Organization, New Event	$910
Non-Profit Organization, New Event	$227
For Profit Organization, Repeat Event	$680
Non-Profit Organization, Repeat Event	$170
Other Town Fees & Services
Temporary Sign Permit	$98.04
Parks Special Use Permit	$95 - $150
Oak Meadow Bandstand	$65 - $150
Town Plaza Park Use	$55 per hour
Civic Center Use Fee	$55 per hour
Block Party Permit	$55
Encroachment Permit	$279.00 and up
Road Closure Review Fee This is applicable to new and/or large and complex road closures.	$225
Dumpster Permit	$160.00
Police On-Site Staff Support	Actual cost per hour
No Parking Signs	$0.46 each

Non-Town Event Related Costs

Costs for these items are not specified as they will vary greatly depending on the vendor the organizer chooses to use. However, these are other items you should consider budgeting for when planning an event in Los Gatos.

Traffic Control Plan from certified traffic control vendor
- This may be required if closing a road, see "What is the road closure process?" in these FAQs for more details.
Traffic Equipment (barricades, signs, etc.)
- Organizers will be required to obtain their own traffic control equipment.
Outside agency permit costs
- Department of Environmental Health
- Alcohol Beverage Control (ABC)
- Santa Clara County Fire Department
Portable Restrooms
Dumpsters, waste and recycle bins
Private security
First aid vendors
Marketing
Additional event equipment, ie. stages, audio equipment, tents, tables, etc.

2. What should be included in my site map?

All special event applications require the submission of a site diagram. A Site Diagram should include the following:

Placement of all structures
Tents
Portable toilets
Waste stations
Table placement
Fencing
Barriers
Cooking booths
Cones/barricades
Generators
Vendor booths
Platforms or stages
Vehicle/trailer locations
Eating areas
Alcoholic beverage areas
First aid locations
Routes of exit/entrance
Any parking spaces, parking lots and/or public streets that will be blocked, closed or used for the event.

Consider the following in your planning: Impedance of emergency fire, police, or paramedic vehicles. Conflict with public transportation such as buses, shuttles, and trains. Interference with people trying to reach hotels, the airport, residences, businesses, places of worship, and public facilities. If your event involves road closures, please see the road closure related FAQs for further, detailed, important information.

3. What is an event timeline?: An event timeline is required with the special event application. The event timeline should include as much information as possible at the time of the submission such as, equipment delivery/pick-up times, set-up/tear-down times of specific equipment, volunteer/staff arrival/departure times, event activities, etc. Typically, an excel format is best. We understand that this detailed of information may not be available at the time you submit your application, but we recommend submitting any information you have so that the Event Specialist may be aware of the elements of your event and inform you of any additional permits or requirements needed as a result of those elements. A more detailed timeline should be submitted closer to the event date.

4. What kind of insurance do I need?: Depending on the scope of the event most events will require a $2,000,000 General Liablity Insurance. Applicants will need Worker's Compensation, if employees are being paid to work the event. Applicants that are driving deliveries on to the property where the special event permit covers will need Automobile Insurance as well. The Town also requires a seperate endorsement page, stating the Town of Los Gatos as additionally insured.

5. What are the guidelines around advertising, promotion and notifications?

Events with amplified sound, large crowds, street closures, and/or other elements which may otherwise inconvenience the surrounding businesses and residents require neighborhood notification. The event organizer must provide notice to businesses and residences typically within a 500-foot radius of the event location depending on the scope of the event, at least 2 weeks prior to the event. The organizer must include in the notification the time, location, type of event and anticipated noise or traffic disturbances. Notifications can be in the form of a letter, flyer or postcard or other documentation. The organizer must provide the Town Events Specialist with a copy of the notification prior to distribution for approval.

Per the Special Events Municipal code, Sec. 14.100.010, the organizer may not advertise their event until the organizer has received a Conditional Letter of Approval from the Town. To place banners advertising the event in town the organizer must apply for a Temporary Sign Permit through the Community Development Department. The Temporary Sign application can be found here. Posters in private businesses are permitted if the organizer has received written or verbal approval from the business owner.

6. What if my event is in a park?

If the event requires the use of a Town park such as Town Plaza Park, Oak Meadow Park, Civic Center Plaza or any other Town-owned park the organizer must indicate this in their special event application. The organizer is responsible for paying for any park use fees as indicated in the Town’s Comprehensive Fee Schedule, in addition to the special event application fee and all other town related costs. The organizer must also abide by all regulations set-forth in the Town’s Facilities Use Policy. Among these policies, all events held in a public park must be open to the public and cannot restrict access. The Events Specialist will work with the Parks and Public Works Department to reserve the requested park as part of your special event application.

In addition to the park use fee, a refundable deposit may be required depending on the nature of your event to account for any possible damage that could be done to the park grounds. A post-event site evaluation will be done by a member of the Parks and Public Works department to determine if any damage occurred as a result of the event. If it is found that damage was done to any of the facilities or additional clean-up is needed this will be documented and the event organizer will be billed at full cost recovery rates for cleanup and repair.

For smaller park events such as children’s parties, organized recreational activities or classes that are contained entirely within a park and do not meet the other Special Events requirements, a Parks Special Use permit may be required. In these cases, the applicant may work directly with the Parks and Public Works department by visiting https://www.losgatosca.gov/1084/Park-Reservations-Permits-Fees.

7. What are the security guidelines for events?

Event organizers are required to provide a safe and secure environment for their event. This is accomplished through solid pre-planning and anticipating potential problems and concerns. The size, type, time of day, and location of the event as well as overall activities, are all factors that need to be analyzed by the Town when determining whether your event will need uniformed security.

Each special event application will be reviewed by the Town to determine if security is required. Events having the potential to draw a large crowd, such as street fairs or concerts, and include the consumption of alcohol are likely to require security. If security is deemed necessary for an event, the Town will require either private security or the Los Gatos Monte-Sereno Police Department (LGMSPD). If LGMSPD staff is required, the applicant is responsible for paying the hourly rate for each officer to the Town of Los Gatos. A minimum of two LGMS Police Officers at four hours is required. The Event Specialist will include those estimated costs in the estimated Town fees provided to the organizer prior to the event.

If additional LGMS Police Officers are needed on the day of the event due to larger than expected attendance or other factors, the organizer will be responsible for paying for those additional costs after the event. Organizers will not be billed for regular calls for service.

In cases where private security is being used they must meet the following criteria:

The company must be licensed and insured.
All security personnel must be unarmed.
The company must be approved by the Town.

The organizer must submit the following pieces of information for approval of their requested security vendor. Please note that even if security is not required but the organizer wishes to use private security anyway, the company must still be approved.

The name of the company.
The company’s website and contact information.
The number of security officers on duty during the event.
The hours of the security officers on duty during the event.
Pictures of the security officers’ uniforms.

8. What are the first aid guidelines for events?: For larger events the organizer is responsible for providing first aid onsite during the event. The first aid station must be indicated on the site map and a brief explanation of the first aid plan should be provided in the special event application. The first aid station should be staffed by qualified individuals trained and certified in basic first aid training.

9. What are the set-up and clean-up event guidelines?

Set-Up of Event

Event set-up must comply with the Los Gatos Municipal Code Sec. 16.20.010 and may not make, cause suffer or permit any noise disturbances within 100 feet of any building or place regularly used for sleeping purposes between the hours of 10:00 p.m. and 8:00 a.m., unless given specific approval from the Town. For events that occur over multiple days or set-up prior to 8:00 a.m. the organizer must submit a plan to the Town of Los Gatos Event Specialist and work with the Town to find the best option and location for set-up which causes minimal disturbance to the residents of Los Gatos. Event set-up cannot take place on an open roadway and cannot cause a roadway to be closed longer than the hours permitted by the Town.

Clean-Up of Event

The event organizer is responsible for leaving the event area and the immediate adjacent areas in the condition of which they were found prior to the event. Clean-up must occur immediately after the event and within a reasonable time frame as to not disrupt or prohibit the public from accessing the area in a timely manner. The organizer must provide a cleanup plan to the Town at least two weeks prior to the event that indicates 1) sufficient staff (paid or volunteer) to handle cleanup throughout the day and after the event; and 2) sufficient equipment placed in effective locations (dumpsters, trash receptacles, hot coal barrels, and grease barrels). The Town does not provide street sweeping services for special events unless specifically requested by the organizer. In those cases, the organizer shall pay the hourly rate as indicated in the current fee schedule. Should the event organizer fail to perform adequate clean up or damage occurs to Town property and facilities, the organizer will be billed at full cost recovery rates for cleanup and repair. In addition, such failure may result in a denial of future approval for a Special Event Permit or the requirement of a cash deposit or surety bond for future events.

10. Do I need portable toilets?

The organizer shall be responsible for providing adequate portable toilets at their event. The organizer must submit a portable toilet plan to the Town two weeks prior to their event by indicating the location and number of toilets on their site/route diagram. If the toilets are placed anywhere outside of the permitted event hours or location an encroachment permit may be required. See section 10 for more information on encroachment permits.

The Santa Clara County Department of Health Services recommends one (1) chemical toilet for every 250 people, or portion thereof. The figure is based upon the maximum number of people at your event during peak time. A percentage of disabled accessible toilets will also be required. For events providing food, the Santa Clara County Department of Environmental Health (SCCDEH) requires 1 portable toilet and one hand wash station for every 15 food service workers. The SCCDEH may have additional requirements that the event organizer must comply with if the event is required to obtain a permit from them.

When determining how many portable toilets will be needed for an event the organizer should consider the number of people attending, the length of the event and what type of food and drink will be sold or served. For events where alcohol will be present an additional 15%-20% of portable toilets should be added to the calculation. The chart below may serve as a guide in planning.

When holding an event in a Town park, public park toilets may be used. However, the organizer will be required to provide their own staff to service the park toilets during the event or may be required to pay for the Town’s Parks & Public Works staff to service the restrooms if the event is outside of their normal working hours.

The organizer may not direct attendees to use private restrooms unless already agreed up with the business owner prior to the event. Authorized placement locations for portable toilets and trash receptacles will be determined by the Town for each event. For more information on DEH requirements please visit: www.sccgov.org/sites/deh

Portable Toliet Chart

11. What do I do with the event waste?

The event organizer must properly recycle and dispose of waste throughout the term of the event and the area must be returned to its original condition immediately upon conclusion of the event. The event organizer is responsible for providing additional trash and recycling receptacles to accommodate all waste generated from the event.

The event organizer is responsible for event specific garbage and recycling as well as public, Town-owned trash and recycling receptacles throughout the duration and after the event. The organizer must provide a place to store the full waste bags during the event, such as a dumpster.

Dumpsters must be placed in an approved location and may be delivered 1-2 days prior to the event and removed 1-2 days after the event if needed. If the dumpster is blocking parking spaces or any other public area outside of the permitted event area or hours an encroachment permit may be required from the Town. See "What is an encroachment permit?" in these FAQs for more information.

12. How do I access power and water for my event?

If using a Town facility or park where there may be existing electric power access, it is the responsibility of the organizer to indicate in their application that they would like to use the power so the Events Specialist can coordinate with the Parks and Public Works Department to ensure the power will be available for access on the event date. If the organizer needs to access private electric power sources it is the responsibility of the organizer to request access from the property owner. When the organizer does not have access to power they may use a generator and may need to obtain a fire inspection permit from the Santa Clara County Fire Department.

The organizer may not use any public water access points and must receive the property owner’s approval if using private water sources. If the organizer has any event equipment, such as portable restrooms, that require electrical or water access and it is not available the organizer must use a self-contained system.

13. What is an encroachment permit?

An encroachment permit is required from Parks & Public Works Engineering division for special events when the organizer wishes to place any event equipment on any public property such as a street, sidewalk or parking lot outside of the permitted event hours and locations that have been approved in the Special Event Conditional Letter of Approval. Examples include, portable restrooms, dumpsters, etc. that are placed on a public street or lot prior to the event date. The organizer should fill out an encroachment permit application and turn it in to the Event Specialist who will work with engineering on their behalf to obtain an approved permit. The specialist will also include the encroachment permit cost in the estimate and the final invoice to the organizer.

The encroachment permit application and additional information can be found at: https://www.losgatosca.gov/2342/Encroachment-Permits

14. Do I need a permit to sell or serve alcohol?

The sale or furnishing of alcoholic beverages at a public event will require an additional permit from the State Department of Alcoholic Beverage Control (ABC). The applicant MUST obtain a Letter of Authorization from the Chief of Police to ABC before they will issue an ABC permit (30-day process). This application can be found at https://www.losgatosca.gov/2439/Special-Events-Information. The Organizer may submit this application along with their special event application to the Town Event Specialist for signature from the Chief. The Town Event Specialist will return the signed ABC Letter of Authorization to the organizer upon approval of the event so that the organizer may move forward with obtaining their alcohol permit from ABC.

All alcohol consumption during the event must stay within the permitted area and be clearly defined with barriers such as a beer garden area or road closure. Signs measuring a minimum of 11”x17” must be posted at all exits that read, “No Alcohol past this point.” Security or volunteer staff will also be required at all exits to ensure that alcohol does not leave the permitted area. Private security or LGMS Police Officers may be required based on the number of event attendees (see “What are the security guidelines for events?” in these FAQs). The organizer must provide the following information to the Event Specialist prior to submission of the Letter of Authorization application.

Confirm the type(s) and quantity of beverage(s) dispensed per serving
How the alcohol will be sold eg. Cash, token, etc.
Explanation or a sample of the age identification mechanism, eg. wrist band.

Hours of sale must be approved by the LGMS Police Department. Police may close the sale of alcohol at any time during the event if they determine that these controls are not being adhered to or in the interest of public safety. Please note that the ABC may also visit the event site to determine that their requirements are met. The organizer is responsible for training their event staff to identify when the alcohol should not be served to an individual who is intoxicated.

For more information visit www.abc.ca.gov or call (408) 277-1200.

15. Do I need a fire permit?

If your event meets any criteria listed below the organizer may need to obtain a Special Events permit from the Santa Clara County Fire Department.

Large gathering of the public for a festival or street fair.
Tent in excess of 400 square feet.
Tent with no sides in excess of 700 square feet.
Propane tank
Open flame
Haunted Houses
Pumpkin Patch
Tree Lots
Graduation Nights
Fireworks

It is the responsibility of the organizer to work with the SCCFD to obtain any necessary fire permits. There may be additional costs and requirements required by the SCCFD that the organizer must comply with. You can review the outdoor carnivals and fairs specifications document at: http://www.sccfd.org/images/documents/fire_prevention/standards/2.4.6_outdoor_carnivals_and_fairs.pdf for more information.

The organizer must submit proof of the permit application to the Events Specialist prior to the event. This application can be found at https://www.losgatosca.gov/2439/Special-Events-Information. Please contact the SCCFD for additional information. At www.sccfd.org or (408) 378-4010.

16. Do I need a permit to sell or serve food?

Events in which food will be cooked and/or served or sold to the public require a Temporary Event Permit from the Santa Clara County Department of Environmental Health. The organizer is responsible for applying for this permit and it must be submitted to the Town, along with all other applicable permits, at least two weeks before the event. Temporary events usually consist of one or more food booths/operations, also known as temporary food facilities (TFF). It is the responsibility of the Santa Clara Department of Environmental Health to review all TFFs to ensure the protection and food safety of the public.

Organizers may not use Town water access points for food booths or hand wash stations. The organizer may use private water access points if given written permission from the property owner prior to the event.

You can find more information about the costs and requirements for a temporary event permit at, https://www.sccgov.org/sites/cpd/programs/TE/Pages/home.aspx or by contacting the Santa Clara County Department of Environmental Health at (408) 918-3400.

17. What do I need to do for event parking?: Organizers should always consider parking in their event planning. Organizers should describe their plans for parking in the special event application and indicate these areas on the site map. If any of those parking accommodations include private properties, the organizer must work with the property owner to receive approval to use their property. If using Los Gatos High School as overflow parking, you must obtain a permit from Los Gatos-Saratoga Joint Union High School District: www.lgsuhsd.org or (408) 335-2000.

18. What if I need to close a road for an event?

Events that include road closures are typically much more complex in nature due to the high level of safety precautions that must be taken, planning and potential inconvenience to the public and businesses. All events wishing to close any public right-of-ways such as roads, sidewalks, parking lots, etc. must indicate this in their special event application. Each request will be reviewed on a case-by-case basis by Town staff.

Please read the following FAQ topics in these FAQs for further information on road closures.

What is the road closure process?
How do I close N. Santa Cruz for an event?
What is a Traffic Control Plan (TCP)?
What type of equipment do I need to close a road?
What are examples of uniform traffic control equipment?

19. What is the road closure process?

All organizers requesting to close any portion of a street for their event must do the following:

Submit a preliminary Traffic Control Plan (TCP) with their special event application and a final TCP according to their level of closure as noted below at least 45 days prior to their event to have it reviewed by the Event Specialist, Parks & Public Works and Los Gatos Monte Sereno Police Department.
Obtain and pay for all uniform traffic control devices (eg. Barricades, signs, etc.) and vendor service costs; these will not be provided by the Town. The event specialist can provide a list of vendors if needed.
May be required to pay for Los Gatos Monte Sereno personnel to help maintain traffic control if deemed necessary.
May need to obtain written, private property owner approval if the road closure requires blocking access to any private parking lots, residences, business or other property. Arrangements shall be made with this owner or tenant to provide mitigation measures that are acceptable to them. The written approvals and evidence of these negotiated mitigation measures must be submitted with the draft Traffic Control Plan.

In many cases it is also recommend that the organizer provide first aid such as through an organization like D.A.R.T as well as volunteers to help monitor closure points and/or race marshals in the case of runs, cycling races, etc.

There are three levels of road closures:

Please note that each road closure request will be evaluated on a case by case basis and other factors such as time of year or anticipated event volume may also be factored into determining the level of closure.

Level 1

These include block parties, parking lots and non-through streets.
Organizer may create their own Traffic Control Plan following the “Sample TCP Guidelines,” provided.
Implementation of road closure and re-opening may be performed by the organizer.

Level 2

Includes lower volume or lower risk through streets.
Requires a non-stamped TCP provided by a certified traffic control vendor or certified traffic engineer.
Will likely require a traffic control vendor to implement the road closure and re-opening but will depend on the complexity and parameters of the TCP.

Level 3

Larger or complex closures including through streets that require diverting traffic, streets with lighted intersections, and/or any major through streets.
Requires a TCP that has been prepared, stamped and signed by a qualified traffic control professional or a registered engineer.
Will require a traffic control vendor to implement road closure and re-opening.

20. How do I close N. Santa Cruz for an event?

Due to the size and nature of a N. Santa Cruz closure, these requests must seek special approval and are limited to a certain number per year.

Must follow the standard Traffic Control Plan provided by the Town which includes a closure from W. Main St. to Bachman Ave. Any requests outside of the standard plan must seek special approval.
A traffic control vendor must be used to implement the closure and re-opening of the street.
LMGSPD may be required on-site to monitor and control traffic.

21. What is a Traffic Control Plan (TCP)?

A traffic control plan (TCP) is a detailed plan including a map of the requested closure area and the placement, number and type of all traffic control equipment necessary to provide the safe and efficient movement of vehicles, bicyclists, and pedestrians through or around temporary traffic control zones. A TCP is typically designed by a certified traffic control engineer. For level one road closures the organizer may create their own TCP. The information below will guide the organizer in creating their TCP. A preliminary TCP must be submitted with the special event application with a final TCP required at least 45 days prior to their event. The TCP must be reviewed by the Town’s traffic engineer and the Los Gatos Monte Sereno Police Department.

Submitted Traffic Control Plans shall include the following:

TCPs shall be site specific. The use of a generic Caltrans traffic plan shall not be permitted.
TCPs shall include Event Location/Route with street names/labels, & existing traffic signals, within the event area (approx. 1,000-foot radius.) This area around the event’s zone is required to establish location and placement of warning signs, and to prepare a pedestrian detour sign if a sidewalk/pathway area is going to be part of the event area.
TCPs shall show exact location of private security personnel, volunteers, and flaggers.
TCPs shall be legible using drafting standards, preferably computer-generated graphics. If TCPs cannot be clearly understood, it will be returned for revision and resubmittal.
Indicate event organizer’s name, address, and telephone number. Include name and telephone number of the 24-hour contact person representing the event organizer.
Include applicable dates and time durations.
Show all parking restriction zones and signs, as appropriate.
Indicate the Event’s schedule, and duration of times when TCPs will be in effect.
If the Special Event affects a signalized intersection, TCPs shall show how all impacts will be mitigated. Potential impacts to consider include any modification or changes to traffic signal operation and equipment, as well as, signs and markings (e.g., vehicle and pedestrian detection, striping, signs, signal timing, signal phasing, etc.) Event organizer must include in the TCPs a request for any traffic signal operation and equipment modification. This request must include location of all traffic signals and traffic signal detection devices within the traffic control area. Only Town personnel and Town’s contract employees can modify traffic signals.
TCP shall include the name and title of person who prepared the plan.
TCP shall note contacting VTA if bus stop or route is affected.
TCP shall note contacting emergency response prior to closure.
TCP shall note notices will be provided to adjacent properties and businesses.

22. What type of equipment do I need to close a road?

Any closure of public right-of-ways will require the use of Uniform Traffic Control equipment, these may include physical barriers (cones and barricades), traffic signs, lights, and more, to ensure public safety. The organizer will be responsible for obtaining their own equipment as the Town does not provide these. Implementation of the road closure and re-opening will be determined by the Town based on the complexity and level of the closure. If a Traffic Control Company is required to implement the closure the organizer is responsible for those costs. A list of traffic control vendors can be provided if needed.

A minimum of a Type I Barricade for every ten (10) feet of road are required for each local surface street closure.
Temporary “No Parking,” signs must be obtained from the LGMS Police Department through the event specialist. The event specialist will provide the cost in your event cost estimate. The signs must be placed at least 72 hours in advance of the closure and must be placed approximately every 18-20’ using blue tape that will not damage any public property and or placed on Type 1 barricades or delineators.
Type III barricades should be used at the bookends of a closure or for any streets with higher traffic volume and speeds, including all arterial and collector streets.
Barricades and Cones must stand a minimum of 28” high.
Minimum requirements for barricades shall be Type 1 barricades with one reflective panel.
For street closures during evening hours, lighted flashers are required on barricades.
Reflective “Road Closed” signs measuring a minimum of 36” x 24” must be placed on Type I or Type III barricades used at the entrance of the closure.
Additional directional signage may be necessary based on the road.
Electronic Message Boards may be required for large scale events that require closure of multiple and/or major roadway(s), or closures that will have a significant impact on traffic. Message boards will need to be put in place at least 1 week prior to the closure. The organizer will also need to file for an encroachment permit with the Parks and Public Works Department to place the message boards in any public roadways, parking lots, or parking spaces. If placing the message boards in public parking spaces the organizer will also need to place PD-issued “No Parking,” signs in those spaces at least 72 hours in advance of the message board placement. The Events Specialist can help you obtain these from the LGMS Police Department.

23. What are examples of uniform traffic control equipment?

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Stormwater Pollution Management

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1. How can I reduce pollution caused by washing my car in the street or driveway?: Soapy water is not absorbed by paved surfaces. It flows along the curb to the storm drain and into local creeks and the San Francisco Bay. Even soaps labeled nontoxic or biodegradable are harmful to the environment.

Instead: Use a commercial car wash service that recycles water or, if you continue to wash your car at home, direct water onto a lawn or unpaved surface and minimize the amount of soap you use. Find out how to receive a Watershed Watch discount card for car wash discounts.
For information about how to safety conduct an environmentally-friendly car washing event, contact the West Valley Clean Water Program (WVCWP) to receive a free Car Wash Kit and training at office@wvcwp.org.

2. What is the best way to clean off driveways and sidewalks?: Water used for hose-downs takes particles of motor oil, other automotive fluids, grime, trash, leaves, and other pollutants into the storm drain system.

Instead: Regularly sweep driveways, sidewalks, and curbside gutters. Clean oil and grease spots off the driveway by applying a dry absorbent such as kitty litter, corn meal or sawdust to the spot. Let it sit for several hours, then sweep into a plastic bag and place in the garage.

3. What should I do with dirty cleaning water?: Avoid pouring it into the gutter, as they flow directly into the storm drain system. There is no treatment of water in the storm drain system, and they flow directly into local creeks and the San Francisco Bay.

Be sure to dispose of dirty cleaning water in a sink or toilet where it will be "cleaned up" during the wastewater treatment process.

4. How should I dispose of my pet's waste?: If left on the lawn, pet wastes can be washed into the storm drain system by rain or irrigation watering. Pet waste adds hazardous bacteria and organic compounds that can alter a creek's water chemistry and can lead to the death of plants and fish.

Please be sure to dispose of pet waste in the garbage to reduce this risk of contamination.

5. What should I be aware of when using pesticides and herbicides?: Pesticides and herbicides can wash or be blown by the wind into the storm drain system where they are hazardous to aquatic life.

Always be sure to use garden chemicals according to label instructions. Never use garden chemical when rain is forecast for the next 24 hours. If at all possible, consider organic gardening methods.

6. Are any environmental dangers presented by oil, antifreeze, or other fluids leaking from my car?: Automotive liquids allowed to drip on driveways and roads turns into an oily residue that is washed into the storm drain system by rainwater, runoff from landscape watering, or sidewalk/driveway hose-downs.

Please be sure to have leaks repaired as soon as you notice a spot on the driveway or in the garage.

7. What should be done with drained pool and spa water?: The chemicals used in pools, spas, hot tubs and fountains can be toxic to aquatic life in local streams and the San Francisco Bay Area.

When cleaning out your pool, spa, hot tub, or fountain, discharge the water into a sewer line after obtaining permission from the local sewage treatment plant.

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Town Records and Information

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1. Where can I view or copy the historical records of the Town?: The Clerk Department is responsible for maintaining the Town's legislative history. You can visit the Clerk Department, which is located at 110 E. Main Street. More Information...

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Traffic Mitigation

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1. Who calculates the traffic mitigation fees?: The Town Traffic Engineer will calculate the net increase in traffic and the traffic mitigation fees based on the information provided, applicable trip generation rates, and existing and proposed uses.

2. Who determines if a traffic impact study is required?: The Town Traffic Engineer will determine the need for a traffic impact study based on the net increase in traffic and the traffic conditions of the nearby area.

3. How long does it take to complete a traffic impact study?: Depending on the uses, it takes approximately two weeks to develop a scope of work and at least four weeks to complete a traffic impact study. A traffic impact study is not initiated until the Town’s Finance Department has received the traffic impact study fee and has issued a purchase order.

4. Can the traffic mitigation fees be deducted from the contributing share of costs for the project impact improvements?: Yes. The traffic mitigations fees may be deducted from the cost of project impact improvements if the improvements are identified in the traffic impact mitigation project list and will be subject to the requirement set forth in the Town’s traffic mitigation policy.

5. Can the traffic mitigation fees be deducted from the cost of the project’s frontage improvement?: No. Credit is not given for installation of Town-standard frontage improvements, project access improvements, or internal circulation improvements.

6. Can traffic credit be granted for a previous use?: Yes. Credit will be granted for an existing use or the most recent former use within the past five years prior to project application submission.

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Volunteer Opportunities

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1. Can I still volunteer if I only need a few hours of Community Service?: Yes. You can volunteer to help with a special event such as the 4th of July Celebration or Screen on the Green. You could also work on a Community Unity project. Click here for more information on Community Unity

2. Can I volunteer evenings and weekends?: Most of out Town Departments use volunteers only during business hours, Monday through Friday. However, both Town special events and and special projects use volunteers outside of business hours, contact Monica Renn at volunteerservices@losgatosca.gov for available opportunities. Many Community Unity projects are scheduled for weekends.

3. How can I find out about volunteer opportunities available outside of Los Gatos?: Volunteer Match list opportunities available in Santa Clara County. www.volunteermatch.org

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