The County Behavioral Health Mobile Crisis Response Team (MCRT) is one of a growing number of programs in the nation that bridges law enforcement and social services to address crisis situations. The MCRT collaborates with law enforcement agencies in the County, including the Los Gatos-Monte Sereno Police Department.
Calls for service to the MCRT come directly from the public (1-800-704-0900) or from law enforcement agencies 24/7. The teams respond to individuals in crisis that exhibit mental health symptoms, may be suicidal, or at-risk and need an evaluation for psychiatric hospitalization. Teams are made of up licensed clinicians and therapists with training and expertise in crisis response. MCRT clinicians assess the situation and if there is a possibility of violence, the clinicians will call for law enforcement support. Officers may stand by or assist in calming the situation, depending on the circumstances. Mobile Crisis Response Teams work closely with law enforcement, crisis hotlines, the community, and family members. The services include crisis screening, intervention, de-escalation services, and referrals to community resources.
Contact information for the MCRT is as follows and services are available to anyone in Santa Clara County 24 hours a day, 7 days a week:
1-800-704-0900 (for adults age 18 and over)
(408) 379-9085 (for minors under age 18)
Services are available in multiple languages, including English, Spanish, and Vietnamese.