Building

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1. What are the current adopted codes being enforced by the Town?
2. When are building permits required?
3. I would like to make a change to my approved Building plans, what is required?
4. Do I need an Architect?
5. What do I need to know before I hire a contractor?
6. How can I check to see if my contractor has a license?
7. When does a person need a contractors license?
8. Where can I run my residential condensate drain? Can I discharge it to a landscape area?
9. Do I need a permit to replace my windows?
10. Do I need a re-roofing permit?
11. Do I need a permit to build a deck?
12. Do I need a permit to replace my fence?
13. Fences, Hedges and Walls
14. Do I need a permit for my storage shed?
15. When and where do I need to install an ARC Fault Breaker?
16. Do I need to bond my gas line when I replace my electrical service and where?
17. Do I need to install a backwater valve? What is a backwater valve?
18. When do I need energy calculations?
19. Does someone need to be present for my inspection?
20. How do I schedule a Building Inspection?

Community Development - General

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1. What is the Community Development Department, where are you located and what are your hours?
2. Where can I find information about the General Plan Update and 2020 General Plan document?

Engineering Services FAQs

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1. What is an encroachment permit?

General FAQ

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1. Can I make an appointment with the Mayor or a Council Member?
2. When are Council meetings held?
3. Are Council staff reports available on-line?
4. How do I give input regarding a Town Council agenda item?
5. Do you have a Resident Outreach Program?
6. Where can I get a list of upcoming community-wide events?
7. Where is the Los Gatos Chamber of Commerce?
8. Does the Town offer recreation classes?
9. Where can I get information on the Town's budget?
10. Where can I find information on Town events?

General PPW FAQs

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1. Where can I get sandbags?
2. When is a tree removal permit necessary?
3. How do I report a street, sidewalk or curb needing repair?
4. How can I learn more about mosquitos or the West Nile virus?
5. How do I report a street light outage?

Park Services FAQs

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1. Where are the parks in Los Gatos?
2. How can I get a park reservation?

Parking

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1. Where can I park in downtown Los Gatos?
2. Can I park my car on the street overnight?
3. I received a parking ticket. How soon do I have to pay?
4. Where do I go to pay?
5. How do I contest a parking ticket?
6. What happens when I appeal a citation?
7. What if the ticket is not dismissed? Do I have any other recourse?
8. How do I get a permit for a special event?
9. How do I apply for a residential or business permit?
10. Are there special parking permits for construction workers and contractors that are working in the downtown area?
11. What is the meaning of the different color curbs?
12. If a curb has no painted color is it okay to park here?
13. I sometimes see a curb that is painted gray. What does that mean?
14. I sometimes see a parking officer writing a ticket on private property. Are they allowed to do that?
15. Who do I call to report a parking problem on my street?
16. Who do I call for an abandoned vehicle on my street?
17. My car was towed or 'booted'. How do I get it back?

Planning

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1. What is the Community Development Department, where are you located and what are your hours?
2. Where can I find information about General Plan Update and the 2020 General Plan?
3. Can I make an appointment with a Planner?
4. What is the zoning designation of my property?
5. I see orange netting at a property near my house, can I see the plans or comment on the proposed construction?
6. I want to do an accessory structure in my backyard, do I need a permit
7. How tall can a fence or wall be?
8. I have a Los Gatos address, why am I being referred to the Santa Clara County Planning Department?
9. I am located in an unincorporated area of Santa Clara County, will the Town be annexing my property in the near future?
10. Can I add a second unit to my property?
11. Do you have information on where my property lines are?
12. What businesses can I operate on my property?
13. What permits do I need for a new or replacement sign?
14. Can I get a liquor license for my business?
15. Where can I find information on parking space dimensions, parking stripe regulations, and number of required parking spaces?

Police

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1. How can I compliment an officer or employee?
2. How do I make a complaint against an officer or employee?
3. Can I make an appointment with the Chief of Police?
4. How do I get in touch with a specific officer or employee?
5. I have a warrant for my arrest, how do I take care of it?
6. How can I get a copy of a police or accident report?
7. What is your mailing address?
8. What is your physical address?
9. Do you provide fingerprinting services?
10. How can I get a domestic violence restraining order?
11. How can I get a civil harrassment restraining order?
12. Where can I get general information about the services the Records Department offers and the general business hours?
13. When should I call 9-1-1?
14. What happens when I call 9-1-1?
15. What happens when I call 9-1-1 from my cellular phone?
16. What number do I call for a non-emergency situation?
17. What information should I give the dispatcher if I'm reporting a crime in progress?
18. Does the police department assist those who speak other languages or are speech impaired?
19. I dialed 3-1-1 and nothing happend. Why?
20. What happens if there is a power outage, earthquake or natural disaster?
21. How do I check for sexual predators in my neighborhood?
22. I own a business and a customer wrote a check that returned as non-sufficient funds (NSF). Who should I contact?
23. What happens if my child gets arrested?
24. How can I check on the status of my case?
25. What should I do if I believe I am the victim of identity theft?
26. How do I go about applying for a job with the police department?
27. What is the hiring process for police officer?
28. Whom do I call about crime prevention and neighborhood watch programs?
29. How do I get involved in volunteering for the Los Gatos/Monte Sereno Police Department?
30. Do you fingerprint children?
31. How do I report traffic violations in my neighborhood?
32. I received a traffic citation for an equipment violation. How do I get this ticket “signed off”?
33. How can I find out if my vehicle has been towed, and what is the procedure for getting it back?
34. How can I have my child safety seat inspected?
35. Who should I call to report a low flying aircraft or helicopter?
36. What is the process to obtain my property if it was taken for safekeeping?
37. Does the police department hold auctions for recovered unclaimed property?
38. If I find money or other valuable property, and turn it into the police, can I later claim it if the true owner has not collected it?
39. Whom do I call about barking dogs and other loud noise in my neighborhood?
40. What are your Police Department fees?
41. What is the curfew law and why does it exist?
42. Where are your parking frequently asked questions?
43. How do I report an abandoned vehicle?
44. Do you have a Resident Outreach Program?

Recycling

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1. What do I do with all of my plastic grocery bags?
2. How do I learn more about the West Valley Clean Water Program?
3. My trash and/or recycling wasn't collected today. What should I do?
4. I would like information about what I can recycle in my curbside recycling containers. Who do I call?
5. How can I recycle items that aren't collected in my curbside recycling containers, like computers, athletic shoes, wire hangers, and tools?
6. I live in an apartment, can I recycle motor oil?
7. How do I recycle my Christmas Tree?
8. How do I get rid of paints, pesticides, fluorescent lightbulbs, and other hazardous substances stored in my garage?
9. Where would I find out more about composting at home?
10. I understand Los Gatos has two cleanup events per year. Would you please tell me when they are scheduled?
11. When is the Los Gatos Community Garage Sale?
12. How do I find out about other citywide garage sales in Santa Clara?
13. How can I reduce the amount of junk mail I receive?
14. How does my business become a Green Business?
15. I am doing some work on my house, and would like to rent a dumpster/drop box. Who do I call?
16. Where are the closest landfills to the Los Gatos area?

Rental Dispute Resolution

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1. What services are available through the Rental Dispute Program?
2. What kinds of rental disputes are subject to the mediation and arbitration procedures; what kinds of disputes are not covered?
3. Is there any charge for any of the program services?
4. Which rental properties are subject to rent control?
5. What kinds of rent increases can be disputed in rent control properties?
6. What are the "pass-through" formulas ?
7. What are the applicable twelve month periods used to calculate pass-through formulas?
8. What are the applicable twelve month periods used to calculate pass-through formulas?
9. When calculating the pass-through formula for increased operation costs, what is the difference between operating expenses, capital improvements and rehabilitation expenses?
10. What information must be included in a notice of rent increase?
11. How many tenants must join in a rental increase case, and how can I find out how many other tenants received a notice of rent increase?
12. What rental amount does a tenant pay while a case is pending over a rental increase?
13. What is a "service reduction" case?
14. Are tenants protected against retaliation?
15. How do I get more information?

Stormwater Pollution Management

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1. How can I reduce pollution caused by washing my car in the street or driveway?
2. What is the best way to clean off driveways and sidewalks?
3. What should I do with dirty cleaning water?
4. How should I dispose of my pet's waste?
5. What should I be aware of when using pesticides and herbicides?
6. Are any environmental dangers presented by oil, antifreeze, or other fluids leaking from my car?
7. What should be done with drained pool and spa water?

Town Records and Information

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1. Where can I view or copy the historical records of the Town?

Traffic Mitigation

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1. Who calculates the traffic mitigation fees?
2. Who determines if a traffic impact study is required?
3. How long does it take to complete a traffic impact study?
4. Can the Town wide traffic mitigation fees be deducted from the contributing share of costs for the project impact improvements?
5. Can traffic credit be granted for a previous use?

Volunteer Opportunities

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1. Can I still volunteer if I only need a few hours of Community Service?
2. Can I volunteer evenings and weekends?
3. How can I find out about volunteer opportunities available outside of Los Gatos?