Questions about your water bill?
The Town of Los Gatos has received concerns from residents regarding recent water bills. The Town does not have jurisdiction over water rates. As a courtesy, the Town is providing the following information to residents who have questions or concerns. If you believe that there is an error in your water bill, please contact San Jose Water Company customer service at 408/279-7900 or email@example.com. After working with SJWC and the dispute is not resolved, you may work with the California Public Utilities Commission’s Consumer Affairs Branch for assistance. For more information, please visit their website.
To share your thoughts/opinions on the current rate structure adopted by the San Jose Water Company, please email: firstname.lastname@example.org. Notice will be given by San Jose Water Company via newspaper ad(s) and on its website with regards to future General Rate Case proceedings. The proceedings include a Public Participation Hearing hosted by the California Public Utilities Commission (CPUC) which provides an opportunity for the public to address and provide input to the CPUC. You may also sign up for the CPUC’s subscription service to receive information about formal proceedings at: http://subscribecpuc.cpuc.ca.gov/
Every year, Santa Clara Valley Water District sets groundwater production charges, treated water charges, and its annual budget after months of study and public deliberation. This year, the rate setting process starts on December 13 with an update at the District’s regular board meeting and concludes in May with the adoption of the following year’s rates. As the process continues, information on the charge-setting process and public hearings are posted here.
The District invites public input on the proposed charges and the services and projects these charges pay for. Information regarding the Board, its meetings, and other ways to communicate with the Board Members can be found here. This is also a useful link to track upcoming Board agendas to monitor issues that may influence water rates directly or indirectly. The public is welcome to participate in all Board meetings. In addition, materials presented at a recent community meeting are available here.