Santa Clara County 2-1-1 is a free, confidential, non-emergency information and referral service that operates 24 hours a day, seven days a week, in English, Spanish, Vietnamese, Tagalog, Mandarin, and 140 other languages. 2-1-1 was launched in February 2007, and is managed by the United Way. 2-1-1 provides access to critical health and human services. Like 9-1-1 for emergency service, 2-1-1 has been set aside by the Federal Communications Commission for the public to easily access community information. Callers receive personalized information from a live phone specialist who can answer questions about a variety of nonprofit services and agencies. Phone specialists can also assist callers during a crisis in Santa Clara County as well as refer them on where to go to volunteer or donate to their favorite cause.